1. Change Control: Procedures for requesting and implementing changes to services or service levels, recommended for complex or long-term agreements

2. Disaster Recovery: Procedures and obligations for service continuity in emergency situations, important for critical maintenance services

3. Environmental Compliance: Specific obligations regarding environmental regulations and waste disposal, relevant for maintenance involving hazardous materials

4. Staff and Subcontractors: Requirements for service provider personnel and subcontractor management, important for sensitive locations or specialized services

5. Intellectual Property Rights: IP ownership and licensing provisions, relevant when maintenance involves software or proprietary systems

6. Exit Management: Detailed procedures for service transition at contract end, important for complex or critical services

7. Security Requirements: Specific security protocols and compliance requirements, essential for maintenance in secure facilities or involving sensitive data

8. Training and Documentation: Requirements for staff training and maintenance of service documentation, relevant for complex systems or regulated environments

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and coverage

2. Schedule 2 - Service Levels and KPIs: Comprehensive list of service level metrics, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed pricing, including standard rates, overtime rates, and materials charging

4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of service issues

5. Schedule 5 - Maintenance Schedule: Planned maintenance timeline and frequency of routine services

6. Schedule 6 - Report Templates: Standard formats for performance reports and service documentation

7. Schedule 7 - Equipment Register: List of equipment covered under the maintenance agreement

8. Appendix A - Service Request Procedures: Detailed procedures for logging and tracking service requests

9. Appendix B - Health and Safety Requirements: Specific health and safety procedures and compliance requirements