1. Change Management: Procedures for requesting and implementing service changes - include when significant service modifications are anticipated

2. Disaster Recovery: Backup and recovery procedures - include for critical services or when required by customer compliance needs

3. Service Migration: Procedures for service transition - include when there's likelihood of migration between systems or providers

4. Compliance and Audit: Specific compliance requirements and audit rights - include for regulated industries or when handling sensitive data

5. Multi-location Services: Specific provisions for multiple service locations - include when services span multiple sites

6. Security Requirements: Detailed security protocols and requirements - include for high-security environments or financial services

7. Bandwidth Management: Specific bandwidth allocation and management procedures - include for shared bandwidth services

1. Schedule 1 - Service Specifications: Detailed technical specifications of the internet services, including network architecture and configuration details

2. Schedule 2 - Service Level Targets: Specific performance metrics and targets, including measurement methodologies and reporting formats

3. Schedule 3 - Fee Schedule: Detailed pricing structure, including base fees, variable charges, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, including contact information, escalation procedures, and response time commitments

5. Schedule 5 - Acceptable Use Policy: Terms of service usage, prohibited activities, and compliance requirements

6. Appendix A - Service Location Details: Specific details of service delivery locations, including technical requirements and access procedures

7. Appendix B - Technical Contact Information: List of technical contacts for both parties, including roles and responsibilities