The Complaint Letter For Wrong Delivery Of Books is a formal document used in Hong Kong when customers receive incorrect book deliveries from retailers or online bookstores. This document is essential in the modern retail landscape, particularly with the increase in online book purchases and delivery services. It serves as a formal communication tool that aligns with Hong Kong's consumer protection framework, including the Sale of Goods Ordinance (Cap. 26) and related consumer protection legislation. The letter should be used when informal resolution attempts have been unsuccessful or when a formal record of the complaint is necessary. It typically includes detailed order information, description of the wrong delivery, impact on the customer, and specific requests for resolution, all while maintaining professional language and referencing relevant consumer rights under Hong Kong law.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, department, address, and any relevant reference numbers

3. Order Details: Order number, date of purchase, and specific details of books ordered

4. Description of Error: Clear explanation of what was actually delivered versus what was ordered

5. Impact Statement: Description of inconvenience or problems caused by the wrong delivery

6. Required Resolution: Clear statement of what action you expect the company to take

7. Response Timeline: Reasonable deadline for the company to respond or resolve the issue