Water Industry Act 1991: Primary legislation that establishes the framework for water supply and charging in England and Wales, defining rights and responsibilities of water companies and consumers, including billing and charging principles

Water Industry (Charges) Scheme Rules: Regulatory rules that govern how water companies can set their charges and define requirements for transparent billing practices

Consumer Rights Act 2015: General consumer protection legislation that provides rights regarding services, including water supply, and sets standards for fair treatment and billing

OFWAT Guidelines: Regulatory framework issued by the Water Services Regulation Authority that sets customer service standards and dispute resolution procedures for water companies

Consumer Council for Water (CCWater) Guidelines: Guidelines that establish standards for complaint handling and consumer protection measures in the water industry

WATRS (Water Redress Scheme) Rules: Alternative dispute resolution scheme rules that outline the process for escalating unresolved complaints in the water sector

Right to Accurate Metering: Consumer right established under water industry regulations ensuring accurate measurement and billing of water consumption

Leak Allowance Policies: Industry standards and company policies regarding compensation or bill adjustments for water lost through leaks

Billing Dispute Procedures: Standardized procedures for handling billing disputes between consumers and water companies

Consumer Protection Rights: Comprehensive rights protecting consumers in their dealings with water companies, including fair billing and complaint handling