1. Disaster Recovery: Required for critical services, detailing recovery procedures and timelines

2. Security Requirements: Necessary for services involving sensitive data or compliance requirements

3. Change Management: Important for services requiring frequent modifications or updates

4. Subcontractors: Include when service provider uses third-party providers

5. Audit Rights: Required for regulated industries or compliance-sensitive customers

6. Insurance: Important for high-value or high-risk services

7. Exit Management: Necessary for complex services requiring transition planning

1. Schedule 1 - Service Description: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Specific performance targets, measurement methods, and reporting

3. Schedule 3 - Support Procedures: Detailed support processes, contact information, and escalation paths

4. Schedule 4 - Fee Schedule: Detailed pricing, service credits, and penalty calculations

5. Schedule 5 - Technical Requirements: Customer infrastructure and technical requirements

6. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms

7. Appendix B - Security Standards: Detailed security requirements and protocols