The Purchase Cancellation Letter is a crucial document used in German commercial transactions to formalize a consumer's decision to withdraw from a purchase contract. This document is particularly relevant for distance selling contracts (online, phone, or mail orders) but can also apply to in-store purchases where withdrawal rights exist. Under German law, specifically the German Civil Code (BGB), consumers generally have a 14-day withdrawal period for distance contracts. The letter must include specific components to be legally valid: clear identification of the parties, precise order details, an explicit cancellation statement, and information about product returns and refund requests. This document serves both as a legal notice and a formal communication tool, protecting both consumer rights and business interests while ensuring compliance with German consumer protection legislation.

1. Sender Details: Full name and contact information of the person canceling the purchase

2. Recipient Details: Company name, department (if applicable), and full address of the seller

3. Order Information: Order number, date of purchase, and product/service details

4. Clear Declaration of Cancellation: Explicit statement exercising the right of withdrawal (Widerrufsrecht)

5. Product Return Information: Details about how and when the product will be returned (if applicable)

6. Refund Request: Clear request for refund and preferred refund method

7. Date and Signature: Place, date, and signature of the sender