1. Change Management: Procedures for implementing changes to services or terms - include when services are likely to evolve

2. Disaster Recovery: Disaster recovery and business continuity provisions - include for critical services

3. Personnel: Requirements for service provider personnel - include when specific qualifications or security clearances are needed

4. Insurance: Insurance requirements - include for high-value or high-risk services

5. Exit Management: Transition arrangements at contract end - include for complex or business-critical services

6. Compliance with Standards: Specific industry or technical standards - include when relevant to the service

7. Subcontractors: Rules for engaging subcontractors - include when subcontracting is likely

8. Audit Rights: Customer's audit rights - include for regulated industries or critical services

1. Schedule 1 - Service Description: Detailed technical specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements and performance metrics

3. Schedule 3 - Charges and Payment: Detailed pricing structure and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms

5. Schedule 5 - Security Requirements: Detailed IT security requirements and procedures

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Contact Details: Key contacts and escalation procedures

8. Schedule 8 - Accepted Testing Procedures: Service acceptance criteria and testing procedures