1. Multi-jurisdiction Services: Additional terms for support services provided across multiple Canadian provinces

2. Disaster Recovery: Specific procedures for maintaining service during emergency situations

3. Training Services: Terms for additional training provided to customer staff

4. Hardware Support: Specific terms for physical equipment maintenance if included

5. Security Requirements: Additional security measures for highly regulated industries

6. Audit Rights: Terms allowing customer to audit service provider's performance and compliance

7. Transition Services: Terms governing transition of services at beginning and end of agreement

1. Schedule A - Service Level Agreement (SLA): Detailed metrics, measurements, and penalties for service performance

2. Schedule B - Fee Schedule: Detailed pricing, payment terms, and rate calculations

3. Schedule C - Support Procedures: Technical procedures for requesting and receiving support

4. Schedule D - Escalation Matrix: Contact information and procedures for issue escalation

5. Schedule E - Security Protocols: Detailed security requirements and procedures

6. Appendix 1 - Service Coverage Hours: Detailed breakdown of service availability times and holiday schedules

7. Appendix 2 - Authorized Customer Contacts: List of customer personnel authorized to request support