1. Data Protection: Required if personal data processing is involved in service delivery

2. Security Requirements: Include if services involve access to sensitive systems or data

3. Business Continuity: Add if service criticality requires disaster recovery planning

4. Compliance with Laws: Include if specific regulatory compliance is required

5. Training: Add if service provider must provide training to customer staff

6. Transition Services: Include if complex service handover is required at start/end

7. Insurance: Add if specific insurance coverage requirements exist

8. Third-Party Rights: Include if third parties have rights under the agreement

1. Schedule 1 - Service Description: Detailed specification of support services

2. Schedule 2 - Service Levels: Detailed SLAs, KPIs, and measurement methods

3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards

4. Schedule 4 - Personnel: Key personnel, qualifications, and replacement procedures

5. Schedule 5 - Governance: Service management and reporting procedures

6. Appendix A - Escalation Matrix: Contact details and escalation procedures

7. Appendix B - Technical Requirements: Technical specifications and requirements

8. Appendix C - Form of Reports: Templates for required service reports