Document background
This SLA Outsourcing Services agreement is designed for use in Belgian business relationships where one organization (the service provider) agrees to deliver specific services to another organization (the customer) under defined service levels and performance metrics. The document is particularly relevant when establishing long-term outsourcing relationships that require clear performance standards, governance structures, and risk allocation. It incorporates Belgian legal requirements, including compliance with GDPR, employment regulations, and commercial law. The agreement is structured to address both operational and strategic aspects of the outsourcing relationship, including service delivery, performance measurement, data protection, intellectual property rights, and transition management. It contains comprehensive provisions for handling service changes, disputes, and termination scenarios, making it suitable for complex outsourcing arrangements across various industries.
