Global SLA Template for Belgium

1. Change Management: Include when services may require significant modifications during the contract term

2. Transition Services: Include when complex service transition or implementation is required

3. Multi-jurisdiction Compliance: Include when services are delivered across multiple countries with specific regulatory requirements

4. Third-Party Service Providers: Include when subcontractors or third-party service providers are involved

5. Intellectual Property Rights: Include when services involve significant IP elements or custom developments

6. Environmental Requirements: Include when services have environmental impact or sustainability requirements

7. Staff and Key Personnel: Include when specific personnel or staffing requirements are critical

8. Benchmarking: Include when periodic service comparison against market standards is required

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Comprehensive list of SLA metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Technical Requirements: Infrastructure, system, and technical requirements

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Operational Procedures: Standard operating procedures and support processes

7. Schedule 7 - Reporting Templates: Standard formats for performance and service level reporting

8. Schedule 8 - Contact Matrix: Key contacts and escalation procedures

9. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and conditions

10. Appendix B - Business Continuity Plan: Detailed disaster recovery and business continuity procedures