The Customer License Agreement is a critical legal document used when a company wishes to grant customers the right to use its products, software, or services while protecting its intellectual property rights. This agreement, governed by Belgian law, must comply with both Belgian national legislation (particularly the Belgian Code of Economic Law) and EU regulations such as the GDPR. It is essential for any business providing licensed products or services in Belgium, whether to individual consumers or business customers. The document typically includes detailed terms about usage rights, restrictions, fees, warranties, support services, and data protection measures. Special attention must be paid to consumer protection requirements under Belgian law, language requirements depending on the region, and mandatory provisions regarding dispute resolution.
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1. Parties: Identification of the licensor and licensee, including full legal names and addresses
2. Background: Context of the agreement and brief description of the licensed product/service
3. Definitions: Definitions of key terms used throughout the agreement
4. License Grant: Scope of the license, including usage rights, restrictions, and territory
5. Term and Termination: Duration of the license and conditions for termination
6. Customer Obligations: Customer's responsibilities and usage restrictions
7. Intellectual Property Rights: Statement of IP ownership and protection measures
8. Fees and Payment: License fees, payment terms, and consequences of non-payment
9. Warranties and Disclaimers: Warranties provided and limitations thereof
10. Limitation of Liability: Limits on liability compliant with Belgian law
11. Data Protection: GDPR compliance and data processing terms
12. Confidentiality: Protection of confidential information
13. Governing Law and Jurisdiction: Belgian law as governing law and jurisdiction details
14. General Provisions: Standard boilerplate clauses including severability, entire agreement, etc.
1. Service Level Agreement: Required if the license includes specific performance or availability commitments
2. Support Services: Include if technical support or maintenance services are provided
3. User Restrictions: Detailed usage restrictions, needed for complex software or content licenses
4. Audit Rights: Include for licenses where usage monitoring is important
5. Insurance: Required if the licensed product carries significant liability risks
6. Export Control: Include if the licensed product is subject to export regulations
7. Source Code Escrow: Include for critical software licenses where source code access might be needed
8. Beta Testing: Include for pre-release or beta version licenses
1. Schedule 1 - Licensed Products: Detailed description of licensed software/content and technical specifications
2. Schedule 2 - Fee Schedule: Detailed breakdown of license fees and payment terms
3. Schedule 3 - Service Levels: Technical performance metrics and service level commitments
4. Schedule 4 - Support Services: Description of support and maintenance services
5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms
6. Schedule 6 - Acceptable Use Policy: Detailed rules for acceptable use of the licensed product
7. Appendix A - Technical Requirements: Minimum system requirements or technical specifications
8. Appendix B - Contact Details: Key contacts for technical, administrative, and legal matters
Relevant legal definitions
Agreement
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Documentation
Effective Date
Fees
Force Majeure
Initial Term
Intellectual Property Rights
License
Licensed Products
Maintenance Services
Personal Data
Processing
Renewal Term
Service Level Agreement
Services
Software
Specifications
Support Services
Term
Territory
Third Party Components
Updates
Upgrades
User Acceptance Testing
User Guide
Working Hours
Affiliate
Applicable Law
Background IP
Breach
Commercial Purpose
Commencement Date
Controller
Data Subject
Deliverables
Derivative Works
Disclosing Party
Error
GDPR
Implementation Services
License Key
Maintenance Window
Modifications
Object Code
Permitted Purpose
Processor
Receiving Party
Representatives
Response Time
Security Requirements
Service Credits
Source Code
Subscription
Technical Requirements
Usage Data
Version
Virus
Backup Copy
Business Hours
Compatibility
Configuration
Custom Development
Data Protection Laws
Designated Contact
Emergency Maintenance
End User
Enhancement
Error Correction
Escrow Agent
Installation
Interface
License Metrics
Material Breach
Operating Environment
Production Environment
Professional Services
Release
Remote Access
Resolution Time
Service Provider
Site
System Requirements
Test Environment
Third Party Software
Training Services
Use Case
User Account
Warranty Period
Work Product
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Documentation
Effective Date
Fees
Force Majeure
Initial Term
Intellectual Property Rights
License
Licensed Products
Maintenance Services
Personal Data
Processing
Renewal Term
Service Level Agreement
Services
Software
Specifications
Support Services
Term
Territory
Third Party Components
Updates
Upgrades
User Acceptance Testing
User Guide
Working Hours
Affiliate
Applicable Law
Background IP
Breach
Commercial Purpose
Commencement Date
Controller
Data Subject
Deliverables
Derivative Works
Disclosing Party
Error
GDPR
Implementation Services
License Key
Maintenance Window
Modifications
Object Code
Permitted Purpose
Processor
Receiving Party
Representatives
Response Time
Security Requirements
Service Credits
Source Code
Subscription
Technical Requirements
Usage Data
Version
Virus
Backup Copy
Business Hours
Compatibility
Configuration
Custom Development
Data Protection Laws
Designated Contact
Emergency Maintenance
End User
Enhancement
Error Correction
Escrow Agent
Installation
Interface
License Metrics
Material Breach
Operating Environment
Production Environment
Professional Services
Release
Remote Access
Resolution Time
Service Provider
Site
System Requirements
Test Environment
Third Party Software
Training Services
Use Case
User Account
Warranty Period
Work Product
Clauses
License Grant
Term and Duration
Payment
Intellectual Property
Usage Rights
Usage Restrictions
Support Services
Maintenance
Service Levels
Data Protection
Confidentiality
Warranties
Indemnification
Limitation of Liability
Force Majeure
Termination
Assignment
Audit Rights
Compliance with Laws
Export Control
Insurance
Notice
Governing Law
Jurisdiction
Dispute Resolution
Entire Agreement
Severability
Amendment
Waiver
Third Party Rights
Representation and Warranties
Technical Requirements
Implementation
Training
Documentation
Security
Disaster Recovery
Performance Standards
Acceptance Testing
Change Control
Escrow
Sub-licensing
Territory Restrictions
Competition Law Compliance
Consumer Protection
Language Requirements
Term and Duration
Payment
Intellectual Property
Usage Rights
Usage Restrictions
Support Services
Maintenance
Service Levels
Data Protection
Confidentiality
Warranties
Indemnification
Limitation of Liability
Force Majeure
Termination
Assignment
Audit Rights
Compliance with Laws
Export Control
Insurance
Notice
Governing Law
Jurisdiction
Dispute Resolution
Entire Agreement
Severability
Amendment
Waiver
Third Party Rights
Representation and Warranties
Technical Requirements
Implementation
Training
Documentation
Security
Disaster Recovery
Performance Standards
Acceptance Testing
Change Control
Escrow
Sub-licensing
Territory Restrictions
Competition Law Compliance
Consumer Protection
Language Requirements
Relevant Industries
Software & Technology
Digital Media & Entertainment
Professional Services
Financial Services
Healthcare
Education
Manufacturing
Telecommunications
E-commerce
Gaming & Interactive Entertainment
Research & Development
Consulting Services
Cloud Services
Digital Publishing
Relevant Teams
Legal
Sales
Commercial
Compliance
Product Management
Customer Success
Business Development
Operations
Risk Management
Information Technology
Privacy & Data Protection
Relevant Roles
Legal Counsel
Contract Manager
Licensing Manager
Sales Director
Business Development Manager
Product Manager
Commercial Director
Compliance Officer
Privacy Officer
Chief Legal Officer
Chief Technology Officer
Account Manager
Customer Success Manager
Operations Manager
Risk Manager
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