The Cloud Service Level Agreement (SLA) serves as a critical legal framework for organizations deploying or providing cloud services in Belgium. This document is essential when establishing a contractual relationship between cloud service providers and their customers, whether businesses or individuals. It must comply with Belgian law and EU regulations, particularly concerning data protection, privacy, and electronic commerce. The SLA defines measurable service levels, performance metrics, support obligations, and compensation mechanisms for service failures. It includes specific provisions required under Belgian jurisdiction regarding contract formation, data processing, and consumer protection. The document is particularly relevant in today's digital transformation landscape, where organizations increasingly rely on cloud services for their operations and need clear, legally compliant service commitments.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the cloud service provider and the customer, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of the cloud service, and purpose of the SLA
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Service Description: Detailed description of the cloud services, including technical specifications, features, and functionality
5. Service Level Metrics: Specific, measurable performance metrics including availability, response time, reliability, and maintenance windows
6. Service Credits and Penalties: Compensation mechanism for failure to meet SLAs, including calculation methods and claim procedures
7. Support Services: Description of support levels, response times, escalation procedures, and support availability
8. Data Protection and Security: GDPR compliance measures, data processing terms, security protocols, and data handling procedures
9. Service Monitoring and Reporting: Methods for measuring service levels, reporting frequency, and performance monitoring tools
10. Disaster Recovery and Business Continuity: Procedures for handling service disruptions, backup requirements, and recovery time objectives
11. Termination: Conditions for contract termination, notice periods, and post-termination obligations
12. General Provisions: Standard legal clauses including governing law, jurisdiction, force majeure, and entire agreement
1. Multi-tenant Environment Provisions: Additional terms for shared infrastructure environments, used when the service is delivered via shared resources
2. Data Center Specifications: Detailed requirements for data center locations and certifications, included when specific data residency requirements exist
3. Industry-Specific Compliance: Additional compliance requirements for specific industries (e.g., healthcare, financial services)
4. Custom Service Levels: Additional service levels beyond standard metrics, used for customers requiring specialized performance metrics
5. Reseller Provisions: Additional terms when the service is provided through a reseller rather than directly
6. Professional Services: Terms for additional implementation, configuration, or consulting services beyond the core cloud service
1. Service Level Metrics Detail: Detailed technical specifications of all service level measurements and calculations
2. Pricing and Service Credits: Detailed pricing structure and service credit calculations
3. Technical Support Procedures: Detailed support processes, contact information, and escalation procedures
4. Security Standards and Certifications: Detailed security requirements, certifications, and compliance standards
5. Data Processing Agreement: GDPR-compliant data processing terms and procedures
6. Acceptable Use Policy: Rules and restrictions regarding the use of the cloud service
7. Service Configuration: Technical details of service configuration and customization
8. Business Continuity and Disaster Recovery Procedures: Detailed procedures for maintaining service continuity and recovering from disasters
Find the exact document you need
Cloud Computing Agreement
Belgian law-governed Cloud Computing Agreement covering cloud service delivery, data protection, and operational terms in compliance with Belgian and EU regulations.
Download
Cloud Hosting Service Agreement
Belgian law-governed agreement for cloud hosting services, incorporating EU and Belgian regulatory requirements for cloud services and data protection.
Download
SaaS PartnershIP Agreement
A Belgian law-governed agreement establishing a partnership between a SaaS provider and a business partner, covering commercial, technical, and compliance aspects.
Download
Cloud Hosting Agreement
Belgian law-governed agreement for cloud hosting services, incorporating EU and Belgian regulatory requirements for data protection and digital services.
Download
Service Level Agreement For Cloud Services
Belgian-law governed agreement establishing service levels and performance metrics for cloud services, ensuring compliance with local and EU regulations.
Download
Cloud Services Contract
Belgian law-governed cloud services agreement incorporating EU regulatory requirements and GDPR compliance measures.
Download
Cloud Platform Enterprise Agreement
Belgian law-governed agreement for enterprise cloud platform services, incorporating local and EU regulatory requirements.
Download
Cloud Framework Agreement
Belgian law-governed framework agreement for cloud services provision, incorporating EU and Belgian regulatory requirements including GDPR and cybersecurity standards.
Download
SaaS Service Level Agreement
Belgian law-governed SaaS Service Level Agreement defining service standards, performance metrics, and compliance requirements.
Download
Cloud Service Level Agreement
Belgian-law governed agreement defining service levels, performance metrics, and compliance requirements for cloud service delivery.
Download
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)