Icertis vs Docusign

✅ End-to-end contract lifecycle management with strong workflow automation, integration capabilities with enterprise systems (SAP, Salesforce, Microsoft), and AI-powered contract analytics

✅ Industry-leading e-signature solution with comprehensive identity verification options, robust mobile experience, and extensive integration ecosystem

✅ AI-powered contract analysis, risk identification, obligation management, and clause recommendations; recently enhanced with generative AI capabilities through Icertis Copilot

❓ AI capabilities focused primarily on contract analytics through DocuSign Insight and Analyzer, but not as deeply integrated into drafting experience

✅ Enterprise-grade security with end-to-end encryption

✅ Enterprise-grade security with AES 256-bit encryption

✅ SOC 1 Type II, SOC 2 Type II, ISO 27001, GDPR compliant

✅ ISO 27001, SOC 1 Type 2, SOC 2 Type 2, PCI DSS, and other major security certifications

✅ Regional data centers with strong data residency controls

✅ Regional data centers with strong privacy controls and data sovereignty options

✅ SSO, multi-factor authentication, and SAML integration

✅ Multiple authentication options including SSO, multi-factor authentication, and biometric verification

✅ Granular role-based access controls at document, clause, and field levels

✅ Granular user permissions and role-based access controls

✅ Compliant with GDPR, CCPA, HIPAA, and industry-specific regulations

✅ Compliant with GDPR, CCPA, HIPAA, and other major privacy and industry regulations

❓ Template-based contract creation with clause libraries; AI assistance for drafting, but primarily focused on lifecycle management rather than AI-first drafting

❓ Basic template-based document generation with DocuSign Gen, but limited AI-assisted drafting compared to AI-native platforms

✅ Workflow-based collaboration with comments, version control, and approval tracking

✅ Real-time collaboration tools with tracked changes and version control through CLM platform

✅ Strong AI-driven contract analysis, risk scoring, and obligation extraction capabilities

✅ Strong AI-powered contract review through DocuSign Insight and Analyzer with risk scoring and obligation extraction

✅ Industry-leading contract repository, metadata tracking, and lifecycle management

✅ Comprehensive contract lifecycle management platform with robust repository, metadata tracking, and obligation management

✅ Sophisticated workflow automation with conditional logic, parallel approvals, and integration with enterprise systems

✅ Sophisticated workflow and approval management with conditional routing and role-based permissions

✅ Supports complex legal styling and formatting through Word integration

❓ Supports legal styling and formatting but may require manual adjustments for complex documents

✅ Extensive integration capabilities with ERP, CRM, P2P, and other enterprise systems (SAP, Salesforce, Microsoft Dynamics, etc.)

✅ 350+ pre-built integrations with CRM, ERP, and other business systems including Salesforce, SAP, and Microsoft

✅ Native e-signature capabilities and integrations with DocuSign, Adobe Sign, and others

✅ Market-leading e-signature solution with multiple authentication options, mobile support, and global compliance

✅ Comprehensive analytics dashboard, custom reports, and business intelligence capabilities

✅ Extensive reporting and analytics on contract status, cycle times, and clause usage

✅ Template-based document assembly with rules-based logic and approval workflows

❓ Template-based document assembly with limited flexibility for complex documents

❓ Basic AI-assisted editing capabilities, primarily focused on template management rather than free-form AI editing

❓ Limited AI document editing capabilities focused more on analysis than content generation

❌ No native legal research capabilities

❌ No native legal research capabilities

✅ Comprehensive negotiation tools including clause alternatives, risk highlighting, and approval workflows

✅ DocuSign Negotiate offers collaborative redlining, version control, and approval workflows

✅ Advanced OCR and data extraction for legacy contracts and third-party paper

✅ Advanced data extraction and OCR capabilities through DocuSign Insight

✅ Mobile apps for iOS and Android with approval capabilities and contract access

✅ Excellent mobile experience with dedicated apps for iOS and Android

✅ Integration with SharePoint, Box, Google Drive, and enterprise document management systems

✅ Integrates with major cloud storage providers including Google Drive, Dropbox, Box, and OneDrive

❌ No community clause library; focused on enterprise-specific clause libraries

❌ No community clause library

✅ Robust private clause library with usage tracking and risk scoring

✅ Ability to create and maintain private clause libraries within DocuSign CLM

❌ No community template library

❌ No community template library

✅ Extensive template management capabilities with version control and rules-based logic

✅ Extensive template management capabilities with version control

✅ Strong Microsoft Word integration with check-in/check-out capabilities and tracked changes

✅ Strong Microsoft Word integration through add-ins for template creation and negotiation

❓ Some users report challenges with complex document formatting when using the web interface rather than Word plugin

❓ Some users report issues with complex formatting preservation during the negotiation process

❓ Complex implementation, steep learning curve, and high total cost of ownership

❓ High price for full CLM functionality; complexity of implementation; occasional UI/UX issues

✅ 24/7 global support via phone, email, and customer portal

✅ Multiple support channels including email, chat, phone, and community forums

✅ Dedicated Customer Success Managers for enterprise clients

✅ Available for Enterprise and higher tier customers

❓ Comprehensive but typically requires 3-6 months for full enterprise implementation

❓ Comprehensive but often requires weeks for full CLM implementation; e-signature implementation is faster

❓ Comprehensive but typically requires 3-6 months for full enterprise implementation

❓ Comprehensive but often requires weeks for full CLM implementation; e-signature implementation is faster

✅ Founded in 2009, with a focus on contract management solutions

✅ Established company with a focus on e-signature and contract management

✅ 2009 - Pioneer in enterprise contract management

✅ 2003 - Pioneer in electronic signature technology

❌ Limited information on AI model accuracy and transparency, unlike Genie

❌ Limited information on AI model accuracy and training data

✅ Used by major enterprises including Microsoft, Airbus, Daimler, Cognizant, and 3M; manages 10+ million contracts worth $1+ trillion

✅ Over 1 million customers worldwide, including 350,000+ paying customers and usage by 13 of the top 15 Fortune 500 companies

✅ Native web-based platform with Microsoft Office plugins

✅ Native platform with extensive integrations and plugins for other systems

✅ Offers both cloud-based and on-premises deployment

✅ Primarily cloud-based, with some on-premises options

✅ Large enterprises, particularly in manufacturing, retail, healthcare, and financial services

✅ Businesses of all sizes, from SMBs to enterprise; legal departments, sales teams, HR departments, procurement

✅ Strong in pharmaceuticals, manufacturing, retail, technology, and financial services

✅ Cross-industry solution with specific offerings for financial services, healthcare, real estate, government, and legal

✅ Global coverage with solutions adaptable to various legal jurisdictions

✅ Global coverage with e-signature compliance in 180+ countries

❓ Enterprise pricing based on number of users, contracts under management, and modules implemented; typically starts at $100,000+ annually for mid-sized enterprises

❓ Tiered pricing with e-signature plans starting at $10/month per user; CLM solutions start at approximately $30,000 annually for mid-market companies

✅ 99.9% uptime guarantee for enterprise clients

✅ 99.99% uptime guarantee for enterprise clients