All Countries
SaaS User Agreement

SaaS User Agreement Template for Australia

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your SaaS User Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

SaaS User Agreement

"I need a SaaS User Agreement for my healthcare software platform that complies with Australian privacy laws and includes specific provisions for handling sensitive medical data, with the agreement planned to go live by March 2025."

Celebrated by
Collaborations with
Investors
Document background
This SaaS User Agreement is designed for use in the Australian market to establish a legally binding relationship between software service providers and their users. The agreement is essential when providing cloud-based software services to Australian customers, whether they are businesses, individuals, or organizations. It addresses critical aspects of the service relationship including access rights, service levels, data handling, and compliance with Australian legislation such as the Privacy Act 1988 and Australian Consumer Law. The document provides comprehensive coverage of user obligations, provider responsibilities, data protection measures, and service delivery standards while incorporating necessary provisions for intellectual property protection and liability limitation under Australian law.
Suggested Sections

1. Parties: Identifies the service provider and user, including full legal names and contact details

2. Background: Explains the context of the agreement and the parties' intentions

3. Definitions: Defines key terms used throughout the agreement

4. Service Description: Detailed description of the SaaS service being provided

5. User Access and Account Management: Terms regarding user access, account creation, and management responsibilities

6. Service Level Agreement: Specifies service availability, performance metrics, and support levels

7. Fees and Payment: Payment terms, pricing, billing cycles, and payment methods

8. Data Protection and Privacy: Compliance with Privacy Act 1988 and handling of personal information

9. Security Obligations: Security measures, data protection standards, and breach notification procedures

10. Intellectual Property Rights: IP ownership, licenses, and usage rights

11. Confidentiality: Protection of confidential information and trade secrets

12. User Obligations: Customer responsibilities, acceptable use policy, and compliance requirements

13. Term and Termination: Contract duration, renewal terms, and termination conditions

14. Liability and Indemnification: Limitation of liability, warranties, and indemnification provisions

15. Dispute Resolution: Process for handling disputes and applicable jurisdiction

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Professional Services: Include when additional implementation, training, or consulting services are offered

2. Third-Party Integrations: Include when the service integrates with third-party applications or services

3. High-Risk Activities: Include when service usage needs to be restricted for certain high-risk or regulated activities

4. Compliance with Industry Standards: Include when specific industry compliance requirements apply (e.g., healthcare, financial services)

5. Data Migration: Include when data migration services are offered at the start or end of the service

6. White Labeling: Include when the service can be white-labeled or rebranded

7. Geographic Restrictions: Include when service availability is limited to specific regions

8. Beta Services: Include when beta or trial features are offered

Suggested Schedules

1. Service Level Agreement Details: Detailed performance metrics, response times, and service credits

2. Pricing Schedule: Detailed pricing tiers, usage calculations, and additional fees

3. Technical Support Services: Support level definitions, contact procedures, and response times

4. Security Standards and Procedures: Detailed security protocols, certifications, and compliance measures

5. Acceptable Use Policy: Detailed rules and restrictions for service usage

6. Data Processing Agreement: Detailed terms for processing personal information in compliance with privacy laws

7. Business Continuity and Disaster Recovery: Procedures for service continuity and data recovery

8. Exit Plan: Procedures for service termination and data retrieval

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Account
Agreement
API
Authorised User
Business Day
Business Hours
Confidential Information
Configuration
Customer
Customer Data
Data Breach
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
GST
Initial Term
Intellectual Property Rights
Law
Malicious Code
Metadata
Order Form
Password
Payment Terms
Personal Information
Platform
Privacy Policy
Professional Services
Prohibited Content
Renewal Term
Representatives
Scheduled Maintenance
Security Policy
Service Credits
Service Level Agreement
Service Level Targets
Services
Software
Subscription
Subscription Fee
Subscription Term
Support Services
System Requirements
Term
Third Party Applications
Updates
Upgrades
User
User Data
Virus
Clauses
Service Provision
License Grant
Access Rights
User Registration
Service Levels
Support Services
Fees and Payment
Data Protection
Privacy Compliance
Security Requirements
Acceptable Use
Service Availability
Maintenance
Intellectual Property
Confidentiality
User Obligations
Provider Obligations
Warranties
Liability Limitation
Indemnification
Force Majeure
Term and Termination
Suspension Rights
Data Backup
Data Retention
Exit Rights
Dispute Resolution
Governing Law
Assignment
Subcontracting
Variation
Notice
Entire Agreement
Severability
Third Party Rights
Competition Law Compliance
Consumer Law Compliance
Electronic Transactions
Data Breach Notification
Business Continuity
Audit Rights
Relevant Industries

Technology

Financial Services

Healthcare

Education

Professional Services

Retail

Manufacturing

Government

Telecommunications

Media and Entertainment

Non-profit

Construction

Real Estate

Transportation

Energy

Agriculture

Relevant Teams

Legal

Information Technology

Procurement

Operations

Compliance

Sales

Product

Risk Management

Information Security

Business Development

Customer Success

Account Management

Relevant Roles

Legal Counsel

Chief Technology Officer

IT Director

Procurement Manager

Operations Manager

Chief Information Officer

Compliance Officer

Privacy Officer

Contract Manager

Sales Director

Account Executive

Product Manager

Risk Manager

Information Security Manager

Business Development Manager

Industries
Competition and Consumer Act 2010 (including Australian Consumer Law): Provides consumer protections, fair trading provisions, and mandatory consumer guarantees that cannot be contracted out of. Essential for terms and conditions, warranties, and service level agreements.
Privacy Act 1988: Regulates the handling of personal information by businesses and requires compliance with the Australian Privacy Principles (APPs). Critical for data collection, storage, use, and disclosure provisions.
Electronic Transactions Act 1999: Provides the legal framework for electronic transactions and ensures electronic contracts have the same validity as paper contracts.
Spam Act 2003: Regulates commercial electronic messages, requiring consent for marketing communications and proper identification of the sender.
Copyright Act 1968: Protects intellectual property rights and is relevant for content ownership, licensing, and usage rights in the SaaS platform.
Security of Critical Infrastructure Act 2018: May be relevant if the SaaS service is provided to critical infrastructure sectors, imposing additional security obligations.
State-specific Fair Trading Acts: Additional state-level consumer protection legislation that may apply depending on the location of service provision and users.
Notifiable Data Breaches Scheme: Part of the Privacy Act amendments requiring mandatory data breach notification, which needs to be addressed in the agreement's security and breach notification provisions.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

No items found.

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.