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1. Employee Information: Basic details including employee name, position title, department, employment start date, and evaluation period
2. Evaluator Information: Details of the supervisor/manager conducting the evaluation including name, position, and department
3. Rating Scale Definition: Clear explanation of the rating system used (e.g., 1-5 scale, with definitions for each rating level)
4. Core Competencies Assessment: Evaluation of essential reception skills including communication, customer service, organizational abilities, and professional conduct
5. Job-Specific Skills: Assessment of technical skills specific to reception duties such as phone system management, visitor management, and administrative tasks
6. Goals and Objectives Review: Evaluation of achievement of previously set goals and objectives
7. Overall Performance Rating: Summary score and general assessment of the employee's overall performance
8. Comments and Feedback: Section for detailed feedback, including specific examples and recommendations
9. Future Goals and Development: Setting of new goals and development objectives for the next evaluation period
10. Acknowledgment and Signatures: Space for both evaluator and employee signatures, dates, and any comments
1. Attendance and Punctuality Record: Detailed review of attendance patterns, used when attendance has been identified as a concern or when organization policy requires it
2. Peer Feedback Summary: Compilation of feedback from colleagues, useful in organizations with 360-degree feedback systems
3. Training Completion Record: Overview of completed training and certifications, relevant when professional development is a key focus
4. Safety and Compliance: Assessment of adherence to workplace health and safety protocols, important for high-risk environments
5. Additional Responsibilities: Evaluation of any duties performed beyond standard reception role, useful for organizations where receptionists have expanded roles
6. Performance Improvement Plan: Detailed action plan for addressing performance issues, included only when specific performance concerns need to be addressed
1. Schedule A - Performance Metrics Details: Detailed breakdown of scoring criteria for each performance category
2. Schedule B - Job Description: Current job description against which performance is evaluated
3. Schedule C - Previous Evaluation Summary: Summary of last evaluation period's results and goals for reference
4. Appendix 1 - Competency Framework: Detailed description of competencies and expected standards for the reception role
5. Appendix 2 - Development Resources: List of available training and development resources relevant to identified areas for improvement
Rating Scale
Core Competencies
Key Performance Indicators (KPIs)
Performance Standards
Development Goals
Review Date
Evaluation Criteria
Satisfactory Performance
Unsatisfactory Performance
Performance Improvement Plan
Professional Development
Customer Service Standards
Workplace Policies
Direct Supervisor
Evaluator
Employee
Assessment Methods
Operating Hours
Reception Duties
Administrative Tasks
Visitor Management
Communication Standards
Office Systems
Objective Evidence
Performance Metrics
Evaluation Period
Competency Framework
Development Plan
Review Cycle
Rating Criteria
Customer Service
Communication Skills
Administrative Competency
Technical Skills
Attendance and Punctuality
Professional Conduct
Goal Achievement
Initiative and Innovation
Team Collaboration
Compliance and Safety
Data Protection
Confidentiality
Workplace Standards
Development Planning
Performance Improvement
Grievance Procedure
Review Process
Documentation Requirements
Sign-off and Acknowledgment
Appeal Rights
Follow-up Actions
Training Requirements
Quality Assurance
Healthcare and Medical
Professional Services
Corporate Services
Education and Training
Government and Public Sector
Hospitality and Tourism
Real Estate and Property
Financial Services
Legal Services
Non-profit Organizations
Retail
Technology and IT
Manufacturing
Construction
Media and Entertainment
Human Resources
Operations
Administration
Front Office
People and Culture
Office Management
Facilities Management
General Administration
Reception
Corporate Services
Office Manager
HR Manager
Operations Manager
Front Office Supervisor
Practice Manager
Facility Manager
Department Head
Administration Manager
Executive Assistant
HR Director
General Manager
Chief Operating Officer
HR Business Partner
People and Culture Manager
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