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1. Parties: Identification of the payment service provider and the customer, including full legal names, ABN/ACN, and contact details
2. Background: Brief context explaining the purpose of the bill pay arrangement and the services to be provided
3. Definitions: Key terms used throughout the agreement, including technical payment terms and regulatory references
4. Payment Authorization: Clear authorization from the customer for the processing of payments, including scope and limitations
5. Payment Terms: Details of payment processing, including timing, frequency, and maximum payment amounts
6. Security Requirements: Security measures for protecting payment information and verification procedures
7. Privacy and Data Protection: Handling of personal and financial information in compliance with Privacy Act 1988
8. Fees and Charges: Breakdown of all applicable fees, charges, and payment processing costs
9. Termination Rights: Conditions and process for terminating the bill pay arrangement
10. Dispute Resolution: Process for handling payment disputes and error resolution
1. Multiple Account Management: Additional terms for customers linking multiple accounts to the bill pay service
2. International Payments: Specific terms for processing international payments, including foreign exchange considerations
3. Direct Debit Request: Specific terms for direct debit arrangements when applicable
4. Recurring Payment Terms: Additional terms for setting up and managing recurring payment arrangements
5. Business Customer Provisions: Special terms applicable only to business customers rather than individual consumers
6. Financial Hardship: Terms relating to financial hardship arrangements and payment plan modifications
1. Schedule 1 - Fee Schedule: Detailed breakdown of all fees and charges, including processing fees and any conditional charges
2. Schedule 2 - Payment Processing Times: Standard processing times for different payment types and cut-off times
3. Schedule 3 - Supported Payment Methods: List of supported payment methods and any specific terms for each method
4. Appendix A - Direct Debit Request Form: Standard form for setting up direct debit arrangements
5. Appendix B - Security Protocols: Detailed security requirements and procedures for payment processing
6. Appendix C - Privacy Policy: Detailed privacy policy specifically relating to payment processing and data handling
Account Holder
Authorized Payment
Banking Day
Bill Pay Service
Business Day
Card Payment
Cut-off Time
Direct Debit
Direct Credit
Electronic Payment
Fees
Financial Institution
Force Majeure
GST
Merchant
NPP Payment
OSKO Payment
Payment Amount
Payment Date
Payment Instruction
Payment Method
Payment Platform
Payment Processing Time
Payment Provider
Payment Schedule
Payment Service
Payment System
Personal Information
Processing Fee
Recurring Payment
Reference Number
Regular Payment
Scheduled Payment
Security Credentials
Service Provider
Settlement Date
Terms and Conditions
Transaction
Transaction History
User
Verification Process
Payment Processing
Service Terms
Fees and Charges
Security
Privacy and Data Protection
Confidentiality
Direct Debit Terms
Electronic Communications
Payment Methods
Processing Times
Dispute Resolution
Termination
Liability
Force Majeure
Amendments
Notices
Compliance
Anti-Money Laundering
Account Access
Error Resolution
Refunds and Reversals
Financial Hardship
Assignment
Governing Law
Severability
Entire Agreement
Customer Obligations
Service Provider Obligations
Indemnification
Financial Services
Banking
Payment Processing
Retail
Utilities
Telecommunications
Insurance
Healthcare
Professional Services
E-commerce
Finance
Legal
Compliance
Treasury
Accounts Receivable
Customer Service
Operations
Risk Management
Payment Operations
Credit Control
Finance Manager
Accounts Receivable Manager
Payment Operations Manager
Compliance Officer
Legal Counsel
Treasury Manager
Financial Controller
Customer Service Manager
Credit Controller
Business Operations Manager
Risk Manager
Payment Systems Analyst
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