Website Maintenance Contract Template for Austria

1. Third-Party Services: Include when the website relies on third-party integrations or services

2. Content Management: Add when the service includes content updates and management

3. Training: Include if the provider will train client staff on website management

4. Disaster Recovery: Add for high-availability websites requiring specific recovery procedures

5. Change Management: Include for projects requiring formal change control procedures

6. Service Credits: Add when including service level credits for performance failures

7. Audit Rights: Include for clients requiring audit capabilities of maintenance records

8. Marketing Rights: Add if provider wishes to use client as a reference

1. Schedule 1 - Service Level Agreement: Detailed performance metrics, response times, and availability requirements

2. Schedule 2 - Maintenance Services Specification: Detailed list of maintenance tasks, frequencies, and procedures

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Technical Requirements: Technical specifications, supported platforms, and compatibility requirements

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Contact Matrix: Key contacts and escalation procedures for both parties

7. Appendix A - Website Specification: Current website architecture and components

8. Appendix B - Backup Procedures: Backup frequency, retention, and restoration procedures