Software Development Outsourcing Agreement Template for Austria

1. Source Code Escrow: Provisions for source code escrow arrangements, used when client requires additional security

2. Change Control: Formal process for managing changes to project scope or requirements, needed for larger projects

3. Service Levels: Specific performance metrics and service levels, included when ongoing maintenance is part of the scope

4. Business Continuity: Disaster recovery and business continuity requirements, important for critical systems

5. Personnel and Subcontracting: Rules regarding key personnel and use of subcontractors, needed when specific expertise is crucial

6. Knowledge Transfer: Provisions for training and knowledge transfer, important when client plans to take over maintenance

7. Non-Solicitation: Restrictions on hiring each other's employees, used when protecting against talent poaching is important

8. Export Control: Compliance with export control regulations, needed for international projects

9. Insurance: Specific insurance requirements, important for high-value or high-risk projects

1. Schedule A - Statement of Work: Detailed technical specifications and requirements for the software development project

2. Schedule B - Project Plan: Detailed project timeline, milestones, and resource allocation

3. Schedule C - Pricing and Payment Schedule: Detailed breakdown of costs, payment milestones, and rate cards

4. Schedule D - Service Levels and KPIs: Detailed performance metrics and measurement criteria

5. Schedule E - Technical Requirements: Specific technical standards, platforms, and compatibility requirements

6. Schedule F - Testing and Acceptance Criteria: Detailed testing procedures and acceptance criteria for deliverables

7. Schedule G - Data Processing Agreement: GDPR-compliant data processing terms and security requirements

8. Schedule H - Personnel and Key Contacts: List of key personnel, roles, and contact information

9. Appendix 1 - Form of Change Request: Template for submitting and approving change requests

10. Appendix 2 - Security Policies: Detailed security requirements and procedures