Document background
This Master Services Agreement (MSA Contract) is designed for use when parties intend to establish a long-term service relationship under Austrian law, where multiple services may be provided over time without the need to negotiate new terms for each engagement. It provides a governing framework that includes essential provisions required under Austrian law, including those from the ABGB and UGB, while allowing flexibility through service-specific orders. The MSA is particularly useful for complex service relationships requiring clear governance structures, risk allocation, and compliance with Austrian and EU regulations, including GDPR. It includes comprehensive terms for service delivery, payment mechanisms, liability provisions, and contract management, while allowing for customization through schedules and service orders.
