Marketing Service Level Agreement Template for Austria

1. Change Management: Procedures for requesting and implementing changes to services or service levels - include for complex marketing campaigns

2. Disaster Recovery: Business continuity procedures for critical marketing services - include for digital marketing services

3. Sub-contractors: Terms governing the use of third-party service providers - include when subcontractors will be used

4. Marketing Guidelines: Specific brand guidelines and marketing standards - include for brand-sensitive clients

5. International Services: Provisions for cross-border marketing activities - include for international campaigns

6. Social Media Management: Specific terms for social media marketing services - include when social media is a key channel

7. Content Approval Process: Detailed procedures for content review and approval - include for clients requiring strict oversight

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment structures

3. Schedule 3 - Service Credit Calculations: Formula and examples for calculating service credits for missed SLAs

4. Schedule 4 - Reporting Templates: Standard formats for performance reports and measurements

5. Schedule 5 - Marketing Channels and Deliverables: Specific list of marketing channels and detailed deliverable specifications

6. Schedule 6 - Key Personnel: List of key team members and their roles

7. Appendix A - Technical Requirements: Technical specifications for digital marketing services and integrations

8. Appendix B - Compliance Checklist: Checklist of regulatory requirements and compliance measures