The Acknowledgement of Order Letter is a essential business document used in South African commercial transactions to formally confirm the receipt and processing of a customer's order. This document serves multiple purposes: it provides written confirmation of the order details, establishes clear communication between parties, and creates a paper trail for accounting and legal purposes. The letter typically includes specific order details, pricing, delivery information, and payment terms, ensuring compliance with South African consumer protection laws and commercial regulations. It's particularly important in business relationships as it helps prevent misunderstandings and provides a reference point for both parties regarding the agreed terms of the transaction. The document should be drafted in accordance with South African commercial law, including considerations for electronic communications when sent digitally.

1. Letter Header: Company letterhead, date, reference number, and recipient's contact details

2. Subject Line: Clear indication that this is an Order Acknowledgement with reference to the order number

3. Opening Paragraph: Confirmation of order receipt with reference to order date and method of ordering

4. Order Details: Complete list of ordered items, quantities, and agreed prices

5. Delivery Information: Expected delivery date, shipping method, and delivery address

6. Payment Terms: Confirmation of payment method, amount, and any payment schedule

7. Closing Statement: Expression of appreciation and contact information for queries

8. Signature Block: Name, title, and signature of authorized representative