Document background
The Consumer Demand Letter is a crucial document in Saudi Arabia's consumer protection framework, serving as a formal pre-litigation tool for resolving disputes between consumers and businesses. This document is typically used when informal attempts to resolve a consumer complaint have failed, but before initiating formal legal proceedings. The letter must comply with Saudi Arabian consumer protection laws, commercial regulations, and Sharia principles, while clearly stating the consumer's grievances, supporting evidence, and specific demands for resolution. It includes essential details such as transaction information, description of the issue, requested remedy, and a reasonable deadline for response. The Consumer Demand Letter often serves as important documentation if the dispute later escalates to consumer protection authorities or courts, demonstrating the consumer's reasonable attempt to resolve the matter directly with the business.
