Service Level Agreement Accounting Template for Philippines

1. Disaster Recovery and Business Continuity: Required for clients needing specific assurance about service continuation during disruptions

2. Third-Party Integration: Needed when accounting services must integrate with client's other service providers or systems

3. International Reporting Requirements: Required for clients with international operations or reporting obligations

4. Audit Support Services: Include when the scope covers support during external audits

5. Staff Qualifications and Training: Important for clients requiring specific professional qualifications or certifications

6. Intellectual Property Rights: Required when custom accounting tools or software are part of the service

7. Change Management: Needed for complex engagements where service requirements may evolve

1. Schedule A - Detailed Service Descriptions: Comprehensive breakdown of each accounting service and deliverable

2. Schedule B - Service Level Metrics and Calculations: Detailed methodology for measuring and calculating service level performance

3. Schedule C - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms

4. Schedule D - Reporting Templates: Standard formats for regular service reports and performance metrics

5. Schedule E - Contact Details and Escalation Matrix: Key personnel and communication protocols

6. Schedule F - Data Security Standards: Specific data protection and security protocols

7. Appendix 1 - Professional Standards Compliance: Details of applicable Philippine accounting standards and compliance requirements

8. Appendix 2 - System Requirements: Technical specifications for any software or systems used in service delivery