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Service Agreement Online

Service Agreement Online Template for Philippines

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Key Requirements PROMPT example:

Service Agreement Online

"I need a Service Agreement Online for my cloud-based accounting software company based in Manila, targeting small and medium enterprises across the Philippines, with specific provisions for data privacy compliance and quarterly payment terms starting March 2025."

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This Service Agreement Online template is designed for use in the Philippines when establishing a formal contractual relationship for the provision of online services. It is particularly relevant in today's digital economy where businesses increasingly deliver services through online platforms and digital channels. The agreement complies with Philippine legislation, including the Electronic Commerce Act, Data Privacy Act, and Consumer Protection laws, making it suitable for both local and international service providers operating in the Philippine market. It includes comprehensive provisions for service delivery, data protection, intellectual property rights, payment terms, and dispute resolution, while addressing specific requirements for electronic transactions under Philippine law. This template is adaptable for various online service types, from software-as-a-service to digital content delivery.
Suggested Sections

1. Parties: Identification of service provider and customer, including complete legal names and addresses

2. Background: Context of the agreement and brief description of the online service being provided

3. Definitions: Definitions of key terms used throughout the agreement, including technical terms specific to online services

4. Service Description: Detailed description of the online services, including scope, features, and deliverables

5. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

6. Fees and Payment: Pricing structure, payment terms, methods, and billing cycles

7. Service Provider Obligations: Responsibilities and commitments of the service provider, including service levels

8. Customer Obligations: Customer responsibilities, including acceptable use policies and compliance requirements

9. Data Privacy and Security: Data handling procedures, privacy policies, and security measures in compliance with the Data Privacy Act

10. Intellectual Property: Ownership and usage rights of IP, including content and software

11. Warranties and Disclaimers: Service provider warranties and limitations thereof

12. Limitation of Liability: Caps on liability and exclusions of certain types of damages

13. Dispute Resolution: Process for handling disputes, including jurisdiction and governing law

14. General Provisions: Standard clauses including force majeure, entire agreement, and amendments

Optional Sections

1. Service Level Agreement: Detailed service levels and performance metrics, required for enterprise or mission-critical services

2. Data Processing Agreement: Additional data protection terms, required when processing sensitive personal information

3. User Access and Authentication: Specific provisions for user management and access control, needed for multi-user services

4. Third-Party Services: Terms relating to integrated third-party services, required when the service incorporates external providers

5. Compliance Requirements: Industry-specific compliance terms, needed for regulated industries

6. Training and Support: Details of training and support services, relevant for complex software services

7. Disaster Recovery: Business continuity and disaster recovery terms, important for critical services

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of the online service

2. Schedule 2 - Service Level Metrics: Specific performance indicators and measurement criteria

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including optional services and extra charges

4. Schedule 4 - Support Services: Description of support levels, response times, and escalation procedures

5. Schedule 5 - Data Processing Terms: Detailed data processing procedures and security requirements

6. Appendix A - Acceptable Use Policy: Detailed rules and restrictions for service usage

7. Appendix B - Technical Requirements: Minimum technical specifications required for service use

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Data Privacy Act
Documentation
Effective Date
Electronic Commerce Act
Fees
Force Majeure Event
Intellectual Property Rights
Maintenance Window
Online Services
Personal Information
Platform
Service Credits
Service Level Agreement
Service Provider
Service Specifications
Subscription Period
System Requirements
Term
Third-Party Services
User Access
User Account
Virus
Website
Prohibited Use
Security Breach
Service Availability
Support Services
Technical Requirements
Updates
Upgrades
Usage Data
User Authentication
Billing Cycle
Compliance Requirements
Data Processing
Disaster Recovery
Electronic Signature
Incident
Integration
Performance Metrics
Scheduled Maintenance
Service Interface
Territory
API
Access Credentials
Backup
Business Hours
Clauses
Service Provision
Access Rights
Payment Terms
Service Levels
Data Protection
Data Processing
Confidentiality
Intellectual Property
Warranties
Liability
Indemnification
Force Majeure
Termination
Security
User Obligations
Service Provider Obligations
Technical Requirements
Support Services
Acceptable Use
Compliance
Audit Rights
Insurance
Assignment
Dispute Resolution
Governing Law
Electronic Signatures
Service Availability
System Maintenance
Business Continuity
Third Party Rights
Notices
Amendment
Entire Agreement
Severability
Relevant Industries

Information Technology

E-commerce

Financial Services

Healthcare

Education

Professional Services

Retail

Telecommunications

Media and Entertainment

Consulting

Software as a Service

Cloud Computing

Digital Marketing

Business Process Outsourcing

Relevant Teams

Legal

Information Technology

Compliance

Operations

Business Development

Sales

Customer Service

Risk Management

Product Development

Contract Administration

Data Protection

Service Delivery

Relevant Roles

Chief Technology Officer

Legal Counsel

Compliance Officer

IT Manager

Business Development Manager

Operations Director

Product Manager

Service Delivery Manager

Contract Administrator

Privacy Officer

Risk Manager

Sales Director

Account Manager

Digital Services Manager

E-commerce Manager

Industries
Electronic Commerce Act of 2000 (Republic Act No. 8792): Governs electronic transactions, including the formation and validity of online contracts, electronic signatures, and legal recognition of electronic documents
Data Privacy Act of 2012 (Republic Act No. 10173): Regulates the collection, processing, and storage of personal information, requiring specific privacy provisions in contracts involving data handling
Consumer Act of the Philippines (Republic Act No. 7394): Protects consumer rights and interests, including provisions for service quality, warranties, and consumer remedies
Civil Code of the Philippines (Republic Act No. 386): Provides the fundamental rules on contracts, obligations, and general principles of Philippine contract law
Alternative Dispute Resolution Act of 2004 (Republic Act No. 9285): Provides framework for alternative dispute resolution mechanisms, important for including arbitration or mediation clauses
Price Act (Republic Act No. 7581): Regulates pricing and fee structures, relevant for service pricing terms and conditions
Intellectual Property Code (Republic Act No. 8293): Governs intellectual property rights, important for protecting service-related IP and content
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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