Document background
An External SLA is essential for businesses operating in the Philippines that engage external service providers for critical business functions. This document type is commonly used across various industries, particularly in IT, BPO, and professional services sectors, where clear service standards and performance metrics are crucial. The agreement must comply with Philippine legislation, including the Civil Code, Consumer Act, and Data Privacy Act, while establishing clear service levels, measurement criteria, and remedies for service failures. The External SLA includes comprehensive sections covering service definitions, performance standards, monitoring mechanisms, and dispute resolution procedures, making it suitable for both simple and complex service arrangements. It serves as a crucial tool for managing service provider relationships and ensuring service quality while providing legal protection for both parties under Philippine jurisdiction.
