The Service Purchase Agreement is a fundamental commercial contract used in the Netherlands when an organization needs to formally engage external service providers. This document is essential for businesses operating under Dutch law who require a robust legal framework for service procurement. It comprehensively outlines the service provider's obligations, performance standards, payment terms, and risk allocation between parties. The agreement incorporates requirements from the Dutch Civil Code and other relevant legislation, making it suitable for both domestic and international service arrangements where Dutch law governs. The document is particularly valuable for ongoing service relationships where clear performance metrics, quality standards, and commercial terms need to be established.
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1. Parties: Identification and details of the contracting parties (service provider and client)
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided
5. Term and Termination: Duration of the agreement and termination provisions
6. Fees and Payment: Pricing, payment terms, invoicing procedures, and VAT provisions
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Service Levels: Performance standards and quality requirements for the services
10. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
11. Confidentiality: Protection and handling of confidential information
12. Liability and Indemnification: Limitations of liability and indemnification obligations
13. Force Majeure: Provisions for unforeseen circumstances preventing performance
14. Governing Law and Jurisdiction: Confirmation of Dutch law application and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
16. Execution: Signature blocks and execution formalities
1. Data Protection: Required if services involve processing personal data under GDPR
2. Insurance: Required for high-risk services or where specific insurance coverage is needed
3. Compliance with Laws: Detailed compliance obligations for regulated services or industries
4. Personnel: Required if specific personnel requirements or qualifications are necessary
5. Security Requirements: Needed for services involving IT systems or sensitive information
6. Audit Rights: Include when client requires right to audit service provider's performance
7. Business Continuity: Important for critical services requiring disaster recovery planning
8. Exit Assistance: Required for complex services needing transition assistance upon termination
9. Anti-Corruption: Important for international services or public sector clients
10. Subcontracting: Include if service provider may need to subcontract services
1. Service Description: Detailed technical specifications and scope of services
2. Service Levels and KPIs: Detailed performance metrics and measurement methodology
3. Pricing and Payment Schedule: Detailed fee structure, rates, and payment milestones
4. Personnel: Key personnel, qualifications, and replacement procedures
5. Data Processing Agreement: GDPR-compliant data processing terms if applicable
6. Security Requirements: Detailed security protocols and compliance requirements
7. Form of Reports: Templates for required service reports and documentation
8. Contact Details: Key contacts and escalation procedures
9. Exit Plan: Detailed procedures for service transition upon termination
Relevant legal definitions
Agreement
Applicable Law
Background IP
Business Day
Charges
Client
Client Materials
Commencement Date
Confidential Information
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Materials
Personal Data
Purchase Order
Representatives
Services
Service Levels
Service Provider
Service Provider Personnel
Specifications
Statement of Work
Subcontractor
Term
Termination Date
VAT
Working Hours
Work Product
Change Request
Acceptance Criteria
Business Requirements
Contract Year
Dispute
Documentation
Emergency
Losses
Performance Credits
Quality Standards
Recovery Plan
Security Requirements
Service Credits
Service Failure
Third Party Materials
Applicable Law
Background IP
Business Day
Charges
Client
Client Materials
Commencement Date
Confidential Information
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Materials
Personal Data
Purchase Order
Representatives
Services
Service Levels
Service Provider
Service Provider Personnel
Specifications
Statement of Work
Subcontractor
Term
Termination Date
VAT
Working Hours
Work Product
Change Request
Acceptance Criteria
Business Requirements
Contract Year
Dispute
Documentation
Emergency
Losses
Performance Credits
Quality Standards
Recovery Plan
Security Requirements
Service Credits
Service Failure
Third Party Materials
Clauses
Interpretation
Duration
Services
Service Levels
Charges
Payment Terms
VAT
Service Provider Obligations
Client Obligations
Change Control
Key Personnel
Acceptance Testing
Documentation
Quality Assurance
Monitoring and Reporting
Client Materials
Intellectual Property Rights
Data Protection
Confidentiality
Security
Anti-Bribery
Modern Slavery
Insurance
Liability
Indemnification
Force Majeure
Termination
Exit Management
Assignment and Subcontracting
Notices
Amendments
Waiver
Severability
Entire Agreement
Third Party Rights
Relationship of Parties
Dispute Resolution
Governing Law
Jurisdiction
Counterparts
Compliance with Laws
Audit Rights
Business Continuity
Environmental Compliance
Health and Safety
Staff Transfer
Non-Solicitation
Publicity
Record Keeping
Duration
Services
Service Levels
Charges
Payment Terms
VAT
Service Provider Obligations
Client Obligations
Change Control
Key Personnel
Acceptance Testing
Documentation
Quality Assurance
Monitoring and Reporting
Client Materials
Intellectual Property Rights
Data Protection
Confidentiality
Security
Anti-Bribery
Modern Slavery
Insurance
Liability
Indemnification
Force Majeure
Termination
Exit Management
Assignment and Subcontracting
Notices
Amendments
Waiver
Severability
Entire Agreement
Third Party Rights
Relationship of Parties
Dispute Resolution
Governing Law
Jurisdiction
Counterparts
Compliance with Laws
Audit Rights
Business Continuity
Environmental Compliance
Health and Safety
Staff Transfer
Non-Solicitation
Publicity
Record Keeping
Relevant Industries
Information Technology
Professional Services
Consulting
Facilities Management
Manufacturing
Healthcare
Financial Services
Telecommunications
Construction
Education
Logistics
Marketing and Advertising
Research and Development
Relevant Teams
Legal
Procurement
Finance
Operations
Compliance
Risk Management
Commercial
Supply Chain
Project Management
Vendor Management
Relevant Roles
Procurement Manager
Legal Counsel
Contract Manager
Commercial Director
Operations Manager
Finance Director
Risk Manager
Compliance Officer
Project Manager
Business Unit Director
Supply Chain Manager
Vendor Manager
General Counsel
Chief Financial Officer
Chief Operating Officer
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