Document background
The Customer Privacy Notice is a mandatory document required under Article 13 and 14 of the GDPR, as implemented in the Netherlands through the UAVG. It must be provided to customers when collecting their personal data and serves as a primary transparency tool. The document should be used whenever an organization operates in the Netherlands and processes customer personal data, whether through physical operations, online services, or both. It must detail all aspects of personal data processing, from collection to deletion, while adhering to Dutch legal requirements and regulatory guidance from the Autoriteit Persoonsgegevens (Dutch DPA). The notice should be written in clear, plain language and must be easily accessible to customers before any data processing begins.
