1. Co-borrower Information: Include when there is a co-borrower on the mortgage

2. Previous Communications: Reference to any prior discussions or correspondence about the hardship situation

3. Third-Party Authorization: Include if a third party (financial advisor, lawyer) is authorized to discuss the case

4. Employment Prospects: Include if hardship is employment-related and there are specific plans for new employment

5. Medical Circumstances: Include if hardship is health-related, providing relevant non-private medical context

6. Insurance Claims: Include if there are pending insurance claims that could affect the financial situation

1. Proof of Hardship: Supporting documentation evidencing the hardship (medical bills, termination letter, etc.)

2. Financial Statement: Detailed current income and expense statement

3. Bank Statements: Recent bank statements showing financial position

4. Income Documentation: Pay stubs, business income, or other income evidence

5. Asset Statement: List of current assets and their approximate values

6. Expense Documentation: Evidence of major expenses contributing to hardship