1. Disaster Recovery: Procedures for system recovery and business continuity - include when critical systems are involved

2. Change Management: Procedures for implementing service changes - include for complex or evolving service arrangements

3. Transition Services: Procedures for service implementation or termination transition - include when complex setup/exit is required

4. Third-Party Providers: Management of third-party service providers - include when subcontractors are involved

5. Intellectual Property Rights: Specific IP provisions - include when custom development or content creation is involved

6. Service Credits: Financial compensation for service level failures - include when specific performance guarantees are required

7. Training and Documentation: Requirements for user training and system documentation - include for complex systems requiring user training

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered by the agreement

2. Schedule 2 - Service Level Targets: Specific metrics and targets for each service level commitment

3. Schedule 3 - Price Schedule: Detailed pricing information, including rate cards and payment milestones

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Appendix A - Incident Management Procedures: Step-by-step procedures for handling various types of service incidents

7. Appendix B - Report Templates: Standard templates for service level reporting and performance monitoring

8. Appendix C - Technical Environment: Description of the technical infrastructure and system requirements