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1. Parties: Identification of the service provider and client with full legal names and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement defined for clarity and consistency
4. Scope of Services: Detailed description of services to be provided under the retainer arrangement
5. Term and Renewal: Duration of the retainer agreement and conditions for renewal
6. Retainer Fee and Payment Terms: Monthly/periodic fee, payment schedule, invoicing process, and handling of additional services
7. Service Provider's Obligations: Core responsibilities, service standards, and delivery commitments
8. Client's Obligations: Client's responsibilities, including providing necessary information and access
9. Confidentiality: Protection of confidential information exchanged during the service provision
10. Intellectual Property: Ownership and usage rights of materials created during the service provision
11. Limitation of Liability: Caps on liability and exclusions in accordance with Maltese law
12. Termination: Grounds for termination, notice periods, and consequences of termination
13. Governing Law and Jurisdiction: Confirmation of Maltese law governance and jurisdiction for disputes
14. General Provisions: Standard boilerplate clauses including notices, entire agreement, and amendments
1. Service Levels: Specific performance metrics and standards, used when service quality needs precise measurement
2. Data Protection: Detailed GDPR compliance provisions, required when personal data processing is involved
3. Non-Compete: Restrictions on competitive activities, used when protecting market position is crucial
4. Insurance: Specific insurance requirements, important for high-risk or regulated services
5. Force Majeure: Provisions for unforeseeable circumstances, particularly relevant post-COVID
6. Anti-Corruption: Compliance with anti-corruption laws, important for government or regulated sector work
7. Assignment and Subcontracting: Rules for transferring rights or delegating services, needed for complex service arrangements
8. Dispute Resolution: Alternative dispute resolution procedures, useful for high-value or complex services
1. Schedule 1 - Scope of Services: Detailed breakdown of services covered by the retainer
2. Schedule 2 - Fee Schedule: Detailed fee structure, including rates for additional services
3. Schedule 3 - Service Levels: Specific performance metrics and measurement criteria
4. Schedule 4 - Key Personnel: List of key team members and their roles
5. Schedule 5 - Reports and Deliverables: Format and frequency of required reports and deliverables
6. Appendix A - Contact Details: Key contact information for both parties
7. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable
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