1. Performance Standards: Specific KPIs and service level agreements - include when working with commercial properties or complex installations

2. Modernization and Upgrades: Terms for equipment upgrades and modernization - include for older equipment or when anticipating future upgrades

3. Staff Requirements: Specific requirements for maintenance staff qualifications - include for high-security buildings or specialized equipment

4. Subcontracting: Terms for allowing/restricting subcontracting - include when working with larger service providers

5. Environmental Compliance: Specific environmental requirements - include for green buildings or when required by property certification

6. Reporting Requirements: Detailed reporting obligations - include for commercial properties or when required by insurance

7. Change Control: Procedures for changing service scope or specifications - include for long-term or complex agreements

1. Equipment Schedule: Detailed list and specifications of all elevator equipment covered by the agreement

2. Maintenance Scope Schedule: Detailed breakdown of maintenance tasks and their frequencies

3. Price Schedule: Detailed pricing including base maintenance fees and additional services

4. Service Level Requirements: Specific performance metrics and response time requirements

5. Health and Safety Procedures: Specific safety protocols and requirements

6. Key Personnel: List of key contacts and responsible personnel from both parties

7. Excluded Services: List of services specifically excluded from the maintenance agreement