1. Data Protection and Privacy: Required when personal data processing is involved, outlining compliance with applicable data protection laws

2. Insurance: Include when specific insurance requirements need to be maintained by either party

3. Anti-Corruption and Compliance: Important for international transactions or when dealing with government entities

4. Parent Company Guarantee: Include when financial security from a parent company is required

5. Change Control: Necessary for complex service arrangements where formal change procedures are required

6. Service Levels: Include when specific performance metrics need to be maintained

7. Business Continuity: Important for critical services requiring disaster recovery planning

8. Environmental, Social and Governance (ESG): Include when ESG compliance is important to the parties

1. Schedule 1 - Service Descriptions: Detailed description of services or products covered under the agreement

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and any volume-based discounts

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Standard Operating Procedures: Detailed operational procedures and processes

5. Schedule 5 - Form of Statement of Work: Template for individual transactions or project-specific agreements

6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel and escalation procedures for both parties

7. Schedule 7 - Technical Requirements: Technical specifications and requirements for services/products

8. Appendix A - Compliance Requirements: Specific regulatory or compliance requirements applicable to the services

9. Appendix B - Form of Parent Company Guarantee: Standard form of parent company guarantee if required