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Operating Service Agreement
"I need an Operating Service Agreement for my manufacturing facility in Jakarta, where a third-party contractor will manage all maintenance and operational activities for our production lines starting March 2025, with specific provisions for technology transfer and local workforce training."
1. Parties: Identification of the service provider and recipient, including registration details and authorized representatives
2. Background: Context of the agreement, business relationship, and purpose of the operational services
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of operational services to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Provider Obligations: Detailed responsibilities and commitments of the service provider
7. Client Obligations: Responsibilities and commitments of the client
8. Performance Standards: Service levels, KPIs, and quality standards
9. Fees and Payment Terms: Pricing, payment schedule, and invoicing requirements
10. Personnel: Requirements for staff, qualifications, and management
11. Compliance: Regulatory compliance requirements and permits
12. Confidentiality: Protection of confidential information and trade secrets
13. Intellectual Property: Ownership and usage rights of IP
14. Liability and Indemnification: Risk allocation and liability limitations
15. Force Majeure: Provisions for unforeseen circumstances
16. Termination: Grounds and procedures for contract termination
17. Dispute Resolution: Procedures for resolving disputes, including jurisdiction
18. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Insurance: Required when specific insurance coverage needs to be maintained
2. Environmental Compliance: Required for operations with environmental impact
3. Security Requirements: Required for handling sensitive data or accessing secure facilities
4. Business Continuity: Required for critical operational services
5. Local Content Requirements: Required when local content regulations apply
6. Training and Knowledge Transfer: Required when service includes capability building
7. Asset Management: Required when provider manages client assets
8. Transition Services: Required when complex service transition is involved
9. Anti-Corruption Compliance: Required for high-value contracts or government-related services
1. Schedule 1 - Scope of Services: Detailed breakdown of services and deliverables
2. Schedule 2 - Service Levels: Detailed performance metrics and measurement methodology
3. Schedule 3 - Fee Schedule: Detailed pricing, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key staff and their qualifications
5. Schedule 5 - Technical Requirements: Technical specifications and standards
6. Schedule 6 - Operational Procedures: Detailed procedures and workflows
7. Schedule 7 - Equipment and Facilities: List of equipment and facilities provided by each party
8. Schedule 8 - Form of Reports: Templates and formats for required reports
9. Appendix A - Compliance Checklist: List of regulatory requirements and compliance items
10. Appendix B - HSSE Requirements: Health, safety, security, and environmental requirements
Authors
Agreement
Applicable Laws
Business Day
Client
Commencement Date
Confidential Information
Contract Year
Documentation
Effective Date
Emergency
Equipment
Facilities
Force Majeure Event
Good Industry Practice
HSSE Requirements
Intellectual Property Rights
Key Performance Indicators
Key Personnel
Local Content Requirements
Operating Procedures
Operating Standards
Operations Manual
Performance Standards
Personnel
Planned Maintenance
Project Site
Quality Management System
Regulatory Approvals
Reports
Service Fee
Service Level Agreement
Service Provider
Services
Specifications
Subcontractor
Term
Termination Date
Third Party
Working Hours
Appointment
Term and Renewal
Service Scope
Performance Standards
Service Provider Obligations
Client Obligations
Personnel
Quality Management
Health and Safety
Environmental Compliance
Fees and Payment
Invoicing
Taxation
Local Content Requirements
Reporting
Monitoring and Audit
Regulatory Compliance
Permits and Licenses
Insurance
Liability and Indemnification
Force Majeure
Confidentiality
Intellectual Property
Data Protection
Anti-Corruption
Assignment and Subcontracting
Change Control
Suspension
Termination
Consequences of Termination
Dispute Resolution
Governing Law
Notices
Language Requirements
Entire Agreement
Severability
Amendments
Waiver
Third Party Rights
Counterparts
Oil and Gas
Manufacturing
Mining
Infrastructure
Facilities Management
Logistics and Supply Chain
Information Technology
Industrial Services
Utilities
Telecommunications
Healthcare
Hospitality
Transportation
Waste Management
Energy Production
Legal
Operations
Procurement
Risk Management
Compliance
Commercial
Technical Services
Project Management
Quality Assurance
Health Safety and Environment
Finance
Business Development
Facilities Management
Operations Director
Chief Operating Officer
Facility Manager
Contract Manager
Legal Counsel
Procurement Manager
Technical Director
Risk Manager
Compliance Officer
Project Manager
Operations Manager
Service Delivery Manager
Business Development Director
General Manager
Commercial Manager
HSSE Manager
Quality Assurance Manager
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