Operating Service Agreement Template for Indonesia

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Key Requirements PROMPT example:

Operating Service Agreement

"I need an Operating Service Agreement for my manufacturing facility in Jakarta, where a third-party contractor will manage all maintenance and operational activities for our production lines starting March 2025, with specific provisions for technology transfer and local workforce training."

Document background
The Operating Service Agreement is a critical document used when a company requires professional operational management or services for its facilities, equipment, or business processes in Indonesia. This agreement type is particularly relevant in industries requiring specialized operational expertise or outsourced management services. The document must comply with Indonesian laws, including Law No. 13 of 2003 on Manpower, the Civil Code, and sector-specific regulations. It typically includes detailed provisions for service delivery, performance metrics, risk allocation, and compliance requirements. The agreement addresses both technical and commercial aspects of the service relationship while ensuring alignment with local content requirements and business practices in Indonesia.
Suggested Sections

1. Parties: Identification of the service provider and recipient, including registration details and authorized representatives

2. Background: Context of the agreement, business relationship, and purpose of the operational services

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Services: Detailed description of operational services to be provided

5. Term and Renewal: Duration of the agreement and renewal provisions

6. Service Provider Obligations: Detailed responsibilities and commitments of the service provider

7. Client Obligations: Responsibilities and commitments of the client

8. Performance Standards: Service levels, KPIs, and quality standards

9. Fees and Payment Terms: Pricing, payment schedule, and invoicing requirements

10. Personnel: Requirements for staff, qualifications, and management

11. Compliance: Regulatory compliance requirements and permits

12. Confidentiality: Protection of confidential information and trade secrets

13. Intellectual Property: Ownership and usage rights of IP

14. Liability and Indemnification: Risk allocation and liability limitations

15. Force Majeure: Provisions for unforeseen circumstances

16. Termination: Grounds and procedures for contract termination

17. Dispute Resolution: Procedures for resolving disputes, including jurisdiction

18. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

Optional Sections

1. Insurance: Required when specific insurance coverage needs to be maintained

2. Environmental Compliance: Required for operations with environmental impact

3. Security Requirements: Required for handling sensitive data or accessing secure facilities

4. Business Continuity: Required for critical operational services

5. Local Content Requirements: Required when local content regulations apply

6. Training and Knowledge Transfer: Required when service includes capability building

7. Asset Management: Required when provider manages client assets

8. Transition Services: Required when complex service transition is involved

9. Anti-Corruption Compliance: Required for high-value contracts or government-related services

Suggested Schedules

1. Schedule 1 - Scope of Services: Detailed breakdown of services and deliverables

2. Schedule 2 - Service Levels: Detailed performance metrics and measurement methodology

3. Schedule 3 - Fee Schedule: Detailed pricing, rates, and payment terms

4. Schedule 4 - Key Personnel: List of key staff and their qualifications

5. Schedule 5 - Technical Requirements: Technical specifications and standards

6. Schedule 6 - Operational Procedures: Detailed procedures and workflows

7. Schedule 7 - Equipment and Facilities: List of equipment and facilities provided by each party

8. Schedule 8 - Form of Reports: Templates and formats for required reports

9. Appendix A - Compliance Checklist: List of regulatory requirements and compliance items

10. Appendix B - HSSE Requirements: Health, safety, security, and environmental requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Oil and Gas

Manufacturing

Mining

Infrastructure

Facilities Management

Logistics and Supply Chain

Information Technology

Industrial Services

Utilities

Telecommunications

Healthcare

Hospitality

Transportation

Waste Management

Energy Production

Relevant Teams

Legal

Operations

Procurement

Risk Management

Compliance

Commercial

Technical Services

Project Management

Quality Assurance

Health Safety and Environment

Finance

Business Development

Facilities Management

Relevant Roles

Operations Director

Chief Operating Officer

Facility Manager

Contract Manager

Legal Counsel

Procurement Manager

Technical Director

Risk Manager

Compliance Officer

Project Manager

Operations Manager

Service Delivery Manager

Business Development Director

General Manager

Commercial Manager

HSSE Manager

Quality Assurance Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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