The Healthcare Service Contract serves as a crucial legal framework for establishing professional healthcare service relationships in Indonesia. This document is essential when formalizing arrangements between healthcare providers (such as hospitals, clinics, or medical practitioners) and service recipients (patients or corporate clients). It encompasses key elements required by Indonesian healthcare regulations, including Law No. 36 of 2009 on Health and related ministerial regulations. The contract addresses service scope, quality standards, patient rights, data protection, liability, and payment terms while ensuring compliance with local medical practice requirements. It's particularly relevant for healthcare facilities expanding their services, establishing new patient relationships, or entering corporate healthcare arrangements, and can be adapted for various healthcare service models including traditional in-person care, telemedicine, and specialized medical services.
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1. Parties: Identification of the healthcare service provider and the client/patient, including registration numbers and licenses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of healthcare services to be provided
5. Service Provider Obligations: Healthcare provider's responsibilities, including quality standards and compliance requirements
6. Client Obligations: Patient/client responsibilities and compliance requirements
7. Quality Standards: Standards of care and service delivery in accordance with Indonesian healthcare regulations
8. Fees and Payment Terms: Pricing structure, payment methods, and billing procedures
9. Confidentiality and Data Protection: Handling of patient information and medical records
10. Liability and Indemnification: Risk allocation and liability limitations
11. Insurance: Required insurance coverage and terms
12. Term and Termination: Duration of agreement and termination conditions
13. Dispute Resolution: Process for resolving disputes under Indonesian law
14. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Telemedicine Services: Include when providing remote healthcare services
2. Equipment and Facilities: Include when specific medical equipment or facilities are part of the service
3. International Services: Include for cross-border healthcare services
4. Research and Clinical Trials: Include when services involve medical research or trials
5. Training and Education: Include when services include medical education or training components
6. Emergency Services: Include when providing emergency medical services
7. Third-Party Services: Include when involving external healthcare providers or contractors
8. Intellectual Property: Include when involving proprietary medical techniques or technology
1. Schedule A - Service Specifications: Detailed description of specific healthcare services and procedures
2. Schedule B - Fee Schedule: Detailed pricing for different services and procedures
3. Schedule C - Service Locations: List of approved facilities where services will be provided
4. Schedule D - Key Personnel: List of key medical staff and their qualifications
5. Schedule E - Quality Standards and KPIs: Detailed quality metrics and performance indicators
6. Schedule F - Insurance Requirements: Specific insurance coverage requirements and limits
7. Appendix 1 - Required Forms: Standard forms for patient intake, consent, and documentation
8. Appendix 2 - Compliance Procedures: Detailed procedures for regulatory compliance
9. Appendix 3 - Emergency Protocols: Procedures for handling medical emergencies
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