1. Business Continuity and Disaster Recovery: Include when services are critical to customer operations, detailing backup and recovery procedures

2. Intellectual Property Rights: Include when services involve creation, licensing, or use of intellectual property

3. Change Management: Include for complex services requiring formal change control procedures

4. Transition and Exit: Include when service transition or termination requires complex handover procedures

5. Compliance and Audit Rights: Include when regulatory compliance or regular audits are required

6. Sub-contractors: Include when service provider may use third-party contractors

7. Insurance Requirements: Include when specific insurance coverage needs to be maintained

8. Environmental Requirements: Include when services have environmental impact or sustainability requirements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Operational Procedures: Day-to-day operational procedures and responsibilities

7. Appendix A - Service Reports Template: Standard format for service performance reports

8. Appendix B - Incident Classification Matrix: Categories and priorities for service incidents

9. Appendix C - Contact Details: Key personnel and emergency contacts for both parties