Vendor Services Agreement Template for Denmark

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Key Requirements PROMPT example:

Vendor Services Agreement

I need a Vendor Services Agreement for an IT consulting company providing software development services to our Danish manufacturing business, with specific focus on data protection and service level agreements, planned to commence March 1, 2025.

Document background
The Vendor Services Agreement serves as the primary contractual framework for businesses engaging external service providers in Denmark. This document is essential when establishing formal business relationships with vendors who will provide ongoing services, whether professional, technical, or operational in nature. The agreement ensures compliance with Danish law, including the Danish Contracts Act and relevant EU regulations, while addressing crucial aspects such as service levels, data protection, liability, and payment terms. Organizations typically use this type of agreement when outsourcing services, engaging consultants, or establishing long-term service relationships with external providers. The document's structure and content reflect both Danish legal requirements and commercial practices, making it suitable for both domestic and international vendor relationships where Danish law governs the arrangement.
Suggested Sections

1. Parties: Identification of the contracting parties with full legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Defined terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided by the vendor

5. Service Levels: Performance standards and metrics for service delivery

6. Vendor Obligations: Key responsibilities and commitments of the vendor

7. Customer Obligations: Key responsibilities and commitments of the customer

8. Fees and Payment Terms: Pricing, payment schedule, invoicing requirements, and late payment consequences

9. Term and Termination: Duration of agreement, renewal terms, and termination rights

10. Intellectual Property Rights: Ownership and licensing of IP created or used in service delivery

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: GDPR compliance and data processing obligations

13. Liability and Indemnification: Allocation of risks and liability caps

14. Force Majeure: Events excusing performance and related procedures

15. Governing Law and Jurisdiction: Danish law application and dispute resolution procedures

Optional Sections

1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements

2. Audit Rights: Customer's right to audit vendor's performance and compliance, important for regulated industries

3. Business Continuity: Disaster recovery and business continuity requirements for critical services

4. Personnel Requirements: Specific qualifications or security clearances required for vendor staff

5. Security Requirements: IT and physical security requirements for sensitive services or data handling

6. Environmental Compliance: Environmental standards and requirements for services with environmental impact

7. Anti-Corruption: Anti-bribery and corruption provisions for international services or public sector contracts

8. Subcontracting: Rules and restrictions on vendor's use of subcontractors

9. Change Control: Procedures for changing service scope or specifications

10. Exit Assistance: Transition support requirements upon contract termination

Suggested Schedules

1. Service Description Schedule: Detailed technical and operational specifications of services

2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies

3. Pricing Schedule: Detailed fee structure, rates, and payment terms

4. Data Processing Agreement: GDPR-compliant data processing terms and details

5. Information Security Requirements: Detailed security protocols and requirements

6. Key Personnel: List of key vendor staff and their roles

7. Approved Subcontractors: List of pre-approved subcontractors and their roles

8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

9. Contact Details: Key contacts and escalation procedures for both parties

10. Change Request Template: Standard form for requesting and documenting changes to services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Manufacturing

Financial Services

Healthcare

Telecommunications

Energy

Retail

Transportation and Logistics

Construction

Environmental Services

Consulting

Research and Development

Education

Relevant Teams

Legal

Procurement

Finance

Operations

Information Technology

Compliance

Risk Management

Supply Chain

Vendor Management

Contract Management

Relevant Roles

Chief Procurement Officer

Procurement Manager

Vendor Manager

Contract Manager

Legal Counsel

Chief Legal Officer

Chief Financial Officer

Operations Director

Project Manager

Risk Manager

Compliance Officer

Data Protection Officer

IT Director

Chief Technology Officer

Supply Chain Manager

Chief Operations Officer

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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