1. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

2. Compliance with Industry Standards: Needed when specific industry regulations or certifications apply

3. Intellectual Property Rights: Required when services involve software, content creation, or IP transfer

4. Change Management: Include when service modifications need formal procedures

5. Audit Rights: Important for regulated industries or when handling sensitive data

6. Personnel Requirements: Needed when specific qualifications or security clearances are required

7. Insurance Requirements: Include for high-risk services or when required by industry standards

8. Exit Management: Important for complex services requiring transition planning

1. Schedule 1 - Service Description: Detailed technical specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, thresholds, and measurement methods

3. Schedule 3 - Support Services and Escalation: Detailed support procedures and contact information

4. Schedule 4 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

6. Schedule 6 - Technical Requirements: Customer infrastructure and technical requirements

7. Schedule 7 - Security Requirements: Detailed security protocols and compliance requirements

8. Appendix A - Service Report Template: Standard format for service level reporting

9. Appendix B - Escalation Contact List: Contact details for support and escalation procedures