1. Transition Services: Required when services need to be transitioned from existing providers or systems

2. Disaster Recovery: Include when QA services are critical to business operations

3. Training and Knowledge Transfer: Needed when client staff requires training on QA processes

4. Intellectual Property Rights: Include when QA involves development of testing tools or methodologies

5. Third-Party Integration: Required when QA services need to integrate with third-party systems

6. Change Management: Include when frequent changes to QA requirements are expected

7. Environmental and Social Responsibility: Include for clients requiring sustainability commitments

1. Schedule 1: Technical Specifications: Detailed technical requirements and specifications for QA processes

2. Schedule 2: Service Level Metrics: Detailed breakdown of all SLA metrics, measurement methods, and thresholds

3. Schedule 3: Price and Payment Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4: Testing Procedures: Step-by-step testing procedures and methodologies

5. Schedule 5: Reporting Templates: Standard templates for quality reports and documentation

6. Schedule 6: Contact Details and Escalation Matrix: Key contacts and escalation procedures for both parties

7. Appendix A: Data Processing Agreement: GDPR-compliant data processing terms and conditions

8. Appendix B: Security Requirements: Detailed security protocols and requirements