The SLA Quality Assurance agreement is essential when organizations need to establish formal quality control measures and testing protocols. This document is commonly used in the United States when outsourcing QA services or establishing internal quality standards. It includes specific metrics for performance measurement, response times, testing procedures, and remediation processes. The agreement ensures compliance with U.S. regulatory requirements while providing clear guidelines for quality management and accountability in service delivery.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of service provider and client, including legal entities and contact details
2. Background: Context of the agreement and general purpose of the QA services
3. Definitions: Key terms used throughout the agreement including technical QA terminology
4. Service Levels: Detailed description of QA services and performance metrics
5. Performance Measurement: Methods for measuring and reporting service quality
6. Response Times: Agreed timeframes for addressing issues and defects
7. Penalties and Remedies: Consequences of failing to meet service levels
8. Term and Termination: Duration of agreement and termination conditions
1. Compliance Requirements: Industry-specific regulatory requirements - include when services are in regulated industries (healthcare, finance, etc.)
2. Data Protection: Specific data handling and privacy requirements - include when QA involves processing personal or sensitive data
3. Disaster Recovery: Procedures for maintaining service during disruptions - include for critical QA services or high-availability requirements
4. Training Requirements: Specific training needs for QA personnel - include when specialized knowledge or certifications are required
1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance indicators and measurement methods
2. Schedule 2 - Rate Card: Pricing structure and payment terms
3. Schedule 3 - Testing Procedures: Detailed QA methodologies and processes
4. Schedule 4 - Reporting Templates: Standard formats for performance reporting
5. Schedule 5 - Escalation Matrix: Contact details and procedures for issue escalation
6. Schedule 6 - Tools and Technologies: List of approved QA tools and technologies to be used
Relevant legal definitions
Service Level Agreement (SLA)
Quality Assurance (QA)
Service Provider
Client
Acceptance Criteria
Defect
Critical Defect
Major Defect
Minor Defect
Response Time
Resolution Time
Performance Metrics
Quality Standards
Testing Environment
Test Cases
Test Plan
Test Cycle
Bug Report
Service Credits
Remediation Period
Root Cause Analysis
Service Availability
Quality Control
Deliverables
Service Hours
Business Day
Maintenance Window
Escalation Path
Key Performance Indicators (KPIs)
Quality Management System
Testing Methodology
Compliance Requirements
Service Level Objectives (SLOs)
Service Level Indicators (SLIs)
Error Rate
Baseline Metrics
Review Period
Reporting Period
Force Majeure
Quality Assurance (QA)
Service Provider
Client
Acceptance Criteria
Defect
Critical Defect
Major Defect
Minor Defect
Response Time
Resolution Time
Performance Metrics
Quality Standards
Testing Environment
Test Cases
Test Plan
Test Cycle
Bug Report
Service Credits
Remediation Period
Root Cause Analysis
Service Availability
Quality Control
Deliverables
Service Hours
Business Day
Maintenance Window
Escalation Path
Key Performance Indicators (KPIs)
Quality Management System
Testing Methodology
Compliance Requirements
Service Level Objectives (SLOs)
Service Level Indicators (SLIs)
Error Rate
Baseline Metrics
Review Period
Reporting Period
Force Majeure
Clauses
Service Levels
Performance Measurement
Quality Standards
Testing Requirements
Acceptance Criteria
Response Times
Reporting Requirements
Service Credits
Remedies and Penalties
Change Management
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Liability and Indemnification
Insurance
Dispute Resolution
Termination
Service Provider Obligations
Client Obligations
Governance
Compliance
Audit Rights
Personnel Requirements
Subcontracting
Business Continuity
Documentation
Payment Terms
Service Hours
Escalation Procedures
Review and Amendment
Non-Solicitation
Warranties
Performance Measurement
Quality Standards
Testing Requirements
Acceptance Criteria
Response Times
Reporting Requirements
Service Credits
Remedies and Penalties
Change Management
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Liability and Indemnification
Insurance
Dispute Resolution
Termination
Service Provider Obligations
Client Obligations
Governance
Compliance
Audit Rights
Personnel Requirements
Subcontracting
Business Continuity
Documentation
Payment Terms
Service Hours
Escalation Procedures
Review and Amendment
Non-Solicitation
Warranties
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
External Service Level Agreement
A U.S.-governed agreement defining service standards, performance metrics, and obligations between a service provider and customer, including compliance requirements and service level commitments.
Download
Sla Tech
A U.S.-governed agreement defining performance standards and metrics for technology services, including service levels, support requirements, and remedies for non-compliance.
Download
Service Desk Sla
A US-governed agreement defining service levels, metrics, and obligations for IT support services between a service provider and customer.
Download
Sla With Vendor
A U.S.-governed agreement defining performance standards and metrics for vendor-provided services.
Download
SLA Consulting Services
A U.S.-governed agreement defining performance standards and deliverables for consulting services, including metrics and remedies for service failures.
Download
Standard SaaS Sla
A U.S.-governed agreement defining service levels and performance standards for SaaS solutions, including remedies for service failures.
Download
Sla Payment Terms
A U.S.-compliant legal document defining payment terms and conditions linked to service level agreements.
Download
Sla In Logistics
A U.S.-governed agreement defining performance standards and operational requirements between logistics service providers and their customers.
Download
IT Department Sla
A U.S.-compliant agreement defining service standards between an internal IT department and business units.
Download
Agency Service Level Agreement
A U.S.-governed agreement defining service levels and performance metrics between a principal and their agent, establishing measurable standards and compliance requirements.
Download
Sla Ola
US-governed Service Level Agreement (SLA) and Operating Level Agreement (OLA) defining service standards, performance metrics, and operational procedures between providers and recipients.
Download
Sla In Software Engineering
A U.S.-governed legal agreement defining performance standards and service levels for software service delivery between provider and customer.
Download
Contact Center Sla
US-jurisdiction Service Level Agreement for contact center operations, defining performance metrics and operational standards in compliance with American regulations.
Download
Customer Support Sla
A US-jurisdiction service level agreement defining customer support standards, metrics, and obligations between service provider and customer.
Download
Sla Service License Agreement
A U.S.-governed agreement defining service levels, performance metrics, and obligations between service providers and customers.
Download
Sla In Banking
A U.S.-governed agreement defining performance standards and compliance requirements for banking services, subject to federal and state banking regulations.
Download
SLA In Sales
A U.S.-compliant Service Level Agreement defining service standards and performance metrics in sales relationships.
Download
Courier Service Level Agreement
A U.S.-governed agreement establishing performance standards and terms for courier services, subject to federal and state transportation laws.
Download
Application Availability Sla
A U.S.-governed agreement defining guaranteed uptime and availability metrics for software applications, including remedies for service disruptions.
Download
Sla For Software Development Project
A U.S.-governed agreement establishing performance metrics and quality standards for software development services, including deliverables and service levels.
Download
Recruitment Process Outsourcing Service Level Agreements
A U.S.-governed agreement defining terms, metrics, and obligations for outsourced recruitment services between an RPO provider and client organization.
Download
Industry Standard Sla
A U.S.-compliant agreement defining service standards, metrics, and remedies between service providers and customers.
Download
Incident Response Time Sla
A U.S.-compliant service level agreement defining response times and procedures for handling security incidents and system disruptions.
Download
99.99 Sla
A U.S.-governed Service Level Agreement establishing 99.99% uptime commitment with detailed service metrics and remedies for critical technical services.
Download
Service Level Agreement Human Resources
A U.S.-compliant agreement defining performance standards and deliverables for HR service provision.
Download
Hr Sla
A U.S.-compliant Human Resources Service Level Agreement defining HR service delivery standards, metrics, and obligations between service provider and client.
Download
Recruiting Sla
A U.S.-compliant agreement defining performance metrics and service standards between a company and its recruitment service provider.
Download
SLA For Website Development
A US-governed agreement defining service levels and performance metrics for website development services.
Download
Sla For Testing Projects
A U.S.-compliant Service Level Agreement defining terms and metrics for software testing services.
Download
SLA For Cleaning Services
A U.S.-compliant service level agreement defining terms, conditions, and performance standards for professional cleaning services.
Download
Marketing Agency Service Level Agreement
A U.S.-governed agreement defining performance standards and deliverables between a marketing agency and its client.
Download
Corporate Level Sla
A U.S.-governed agreement defining service performance standards and metrics between service providers and corporate customers.
Download
Sla In Telecom
US-compliant telecommunications Service Level Agreement template defining service standards and performance metrics between providers and customers.
Download
Service Level Agreement For IT Services
A US-governed agreement defining service levels, metrics, and responsibilities between IT service providers and their clients.
Download
Supplier Service Level Agreement
A U.S.-governed agreement defining service levels, performance metrics, and remedies between a supplier and customer.
Download
Service Level Agreement For Warehousing And Distribution
A U.S.-governed agreement establishing performance metrics and operational requirements between warehouse service providers and clients.
Download
Msp Sla
A US-based legal agreement defining service levels and responsibilities between an IT managed service provider and their client.
Download
Sla Contract
A U.S.-governed contract defining service levels, metrics, and obligations between service provider and customer.
Download
Sla Api
A U.S.-compliant legal agreement defining performance metrics and service obligations for API services.
Download
Production Sla
A U.S.-governed agreement defining service levels, performance metrics, and quality standards for production services, with specified remedies for non-compliance.
Download
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)