1. Multi-Tenant Provisions: Specific provisions for multi-tenant platform environments, used when the platform serves multiple customers on shared infrastructure

2. Industry-Specific Compliance: Additional compliance requirements for specific industries (e.g., financial services, healthcare)

3. Disaster Recovery: Detailed disaster recovery procedures and commitments, recommended for critical business applications

4. Change Management: Procedures for implementing service changes and updates, important for platforms requiring frequent modifications

5. Service Level Reporting: Detailed reporting requirements and procedures, useful for complex service arrangements

6. Third-Party Service Integration: Provisions for integration with third-party services, when platform relies on external service providers

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the platform, including architecture and technical requirements

2. Schedule 2 - Service Level Metrics: Detailed metrics, calculation methods, and measurement periods for each service level

3. Schedule 3 - Support Procedures: Detailed support procedures, contact information, and escalation matrices

4. Schedule 4 - Fee Schedule: Service fees, service credit calculations, and payment terms

5. Schedule 5 - Security Standards: Detailed security requirements, protocols, and compliance standards

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures