1. Transition Services: Include when services need to be transitioned from existing providers or when complex implementation is required

2. Business Continuity: Include for critical services requiring specific disaster recovery and business continuity measures

3. Intellectual Property Rights: Include when service delivery involves significant IP creation or licensing

4. Environmental Requirements: Include when services have significant environmental impact or sustainability requirements

5. Regulatory Compliance: Include for heavily regulated industries requiring specific compliance measures

6. Staff and Personnel: Include when specific staffing requirements or qualifications are crucial to service delivery

1. Schedule 1 - Service Descriptions: Detailed descriptions of each service level and their specifications

2. Schedule 2 - Service Level Agreements: Specific SLA metrics, targets, and calculation methods for each service level

3. Schedule 3 - Pricing and Charging: Detailed pricing structure, charging models, and payment terms

4. Schedule 4 - Governance Procedures: Detailed procedures for service management, escalation, and reporting

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements for each service level

7. Schedule 7 - RACI Matrix: Responsibility assignment matrix for all parties across service levels

8. Appendix A - Service Level Measurement Tools: Specifications of tools and systems used for service level measurement

9. Appendix B - Report Templates: Standard templates for various service reports and documentation

10. Appendix C - Contact Details: Contact information for key personnel and escalation points