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1. Parties: Identification of the logistics service provider and the customer, including full legal names, registration details, and addresses
2. Background: Context of the agreement, brief description of the parties' business relationship and purpose of the SLA
3. Definitions: Detailed definitions of technical terms, KPIs, and specific terminology used in the agreement
4. Scope of Services: Detailed description of logistics services to be provided, including warehousing, transportation, and any value-added services
5. Service Levels and KPIs: Specific, measurable performance standards and metrics that the logistics provider must meet
6. Operational Procedures: Day-to-day operational requirements, including ordering process, delivery specifications, and communication protocols
7. Technology and Systems: Requirements for IT systems, tracking capabilities, and data exchange protocols
8. Reporting and Performance Review: Reporting requirements, frequency, and performance review procedures
9. Pricing and Payment Terms: Service fees, payment terms, invoicing procedures, and any volume-based pricing mechanisms
10. Liability and Insurance: Allocation of risk, liability limitations, and insurance requirements in accordance with German law
11. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
12. Force Majeure: Circumstances excusing performance and related procedures
13. Confidentiality and Data Protection: Obligations regarding confidential information and GDPR compliance
14. Governing Law and Jurisdiction: Confirmation of German law application and jurisdiction for disputes
15. General Provisions: Standard legal provisions including notices, amendments, and severability
1. Dangerous Goods Handling: Required when services include transportation or storage of dangerous goods, incorporating ADR requirements
2. Customs Clearance Services: Include when services involve international shipments requiring customs processing
3. Temperature-Controlled Logistics: Required for cold chain or temperature-sensitive goods
4. Value-Added Services: Include when offering additional services like packaging, labeling, or assembly
5. Sustainability Requirements: Include when parties agree to specific environmental standards or green logistics initiatives
6. Business Continuity: Include when requiring specific disaster recovery or business continuity procedures
7. Subcontractor Management: Required when the logistics provider will use subcontractors
8. Quality Management: Include when specific quality certifications or standards must be maintained
1. Schedule 1 - Service Specifications: Detailed technical specifications of all logistics services
2. Schedule 2 - KPI Definitions and Calculations: Detailed methodology for measuring and calculating each KPI
3. Schedule 3 - Price List: Detailed pricing for all services, including surcharges and special fees
4. Schedule 4 - Operating Procedures Manual: Detailed operational procedures and workflows
5. Schedule 5 - IT Systems and Interfaces: Technical specifications for IT systems integration
6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel and escalation procedures for both parties
7. Schedule 7 - Reporting Templates: Standard formats for required reports and performance metrics
8. Schedule 8 - Service Level Credits and Penalties: Calculation and application of penalties for service level failures
9. Appendix A - Insurance Certificates: Copies of required insurance policies and certificates
10. Appendix B - Compliance Certificates: Relevant quality, safety, and regulatory certificates
Services
Effective Date
Initial Term
Service Levels
Key Performance Indicators (KPIs)
Business Day
Force Majeure Event
Delivery Location
Delivery Time
Operating Procedures
Warehouse
Distribution Center
Transport Unit
Loading Time
Unloading Time
Lead Time
Order Cut-off Time
Delivery Note
Bill of Lading
Consignment
Dangerous Goods
Service Level Credits
Service Level Failures
Performance Review Period
Reporting Period
Contract Year
Charges
Additional Services
Value-Added Services
Operating Hours
Peak Period
Standard Operating Procedures (SOPs)
Quality Standards
Compliance Requirements
Documentation
Customer Data
Confidential Information
Intellectual Property Rights
Service Provider Systems
Customer Systems
Interface
Track and Trace
Proof of Delivery (POD)
Returns
Claims
Insurance Coverage
Liability Limit
Subcontractor
Performance Metrics
On-Time Delivery
Order Accuracy
Inventory Accuracy
Emergency Response Time
Response Time
Resolution Time
Escalation Procedure
Authorized Representative
Material Breach
ADSp
Services Scope
Service Levels
Performance Metrics
Operational Requirements
Technology Requirements
Documentation Requirements
Reporting
Pricing
Payment Terms
Invoicing
Performance Review
Quality Control
Personnel
Subcontracting
Insurance
Liability
Indemnification
Force Majeure
Term
Termination
Confidentiality
Data Protection
Intellectual Property
Compliance
Audit Rights
Dispute Resolution
Governing Law
Assignment
Notice
Amendment
Severability
Entire Agreement
Health and Safety
Environmental Compliance
Risk Allocation
Business Continuity
Emergency Procedures
Security Requirements
Training Requirements
Equipment and Facilities
Volume Commitments
Capacity Planning
Change Management
Exit Management
Transition Services
Manufacturing
Retail
E-commerce
Automotive
Pharmaceutical
Food and Beverage
Chemical
Electronics
Fashion and Apparel
Industrial Goods
Consumer Goods
Healthcare
Agriculture
Supply Chain
Operations
Procurement
Legal
Logistics
Contract Management
Compliance
Quality Assurance
Business Development
Account Management
Risk Management
Finance
Distribution
Supply Chain Manager
Logistics Director
Operations Manager
Procurement Manager
Contract Manager
Legal Counsel
Transportation Manager
Warehouse Manager
Compliance Officer
Quality Assurance Manager
Business Development Manager
Account Manager
Chief Operations Officer
Supply Chain Analyst
Logistics Coordinator
Distribution Center Manager
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