1. Disaster Recovery: Detailed recovery procedures and commitments - required for critical communication services

2. International Services: Additional provisions for cross-border services - include when services span multiple countries

3. Consumer Protection Clauses: Additional protective clauses required for B2C agreements under German law

4. Change Management: Procedures for implementing service changes - recommended for complex service arrangements

5. Compliance with Industry Standards: Specific industry standard compliance requirements - include for regulated industries

6. Service Migration: Procedures for service transition - include when there's a predecessor service provider

1. Schedule 1 - Technical Specifications: Detailed technical parameters of the communication services

2. Schedule 2 - Service Level Metrics Details: Comprehensive breakdown of all service level metrics and measurement methodologies

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Appendix A - Service Request Forms: Standard forms for service requests and changes

7. Appendix B - Incident Report Template: Standard template for reporting and tracking service incidents