1. Educational Achievements: Include when education is relevant to hospitality or customer service, or when academic achievements demonstrate valuable soft skills

2. Volunteer Experience: Include when the applicant has relevant volunteer work in customer service, events, or food service settings

3. Language Skills: Include when the applicant is multilingual, especially in areas with diverse customer bases

4. Certifications: Include if the applicant has any relevant certifications like Food Handler's Certificate or First Aid, even if not directly required

5. References to Company Research: Include specific mentions of company values, culture, or reputation when research has been done on the prospective employer

1. Resume: While not technically a schedule, the resume should always accompany the cover letter as a separate document

2. References List: Optional separate document with character or academic references, particularly useful without work experience