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Service Provision Agreement
"I need a Service Provision Agreement under Belgian law for my IT company to provide cloud hosting and maintenance services to a healthcare provider, with specific emphasis on GDPR compliance and data security requirements, to commence from March 1, 2025."
1. Parties: Identification and details of the service provider and the client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship and intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided, including any specific requirements or standards
5. Term and Termination: Duration of the agreement, renewal terms, and circumstances under which either party may terminate
6. Fees and Payment Terms: Pricing structure, payment schedule, invoicing requirements, and late payment consequences in accordance with Belgian law
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider, including quality standards and delivery timeframes
8. Client's Obligations: Key responsibilities of the client, including cooperation requirements and provision of necessary information or resources
9. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created intellectual property
10. Confidentiality: Protection and handling of confidential information exchanged between parties
11. Data Protection: GDPR compliance measures and data processing obligations
12. Liability and Indemnification: Limitations of liability and indemnification obligations under Belgian law
13. Force Majeure: Circumstances excusing performance and related procedures
14. General Provisions: Standard clauses including notices, assignment, severability, and entire agreement
15. Governing Law and Jurisdiction: Confirmation of Belgian law as governing law and jurisdiction for disputes
1. Service Levels: Include when specific performance metrics and service levels need to be monitored and maintained
2. Change Control: Include for long-term or complex services where scope changes are likely to be needed
3. Insurance: Include when specific insurance coverage requirements need to be maintained
4. Personnel: Include when specific personnel requirements or qualifications are crucial to service delivery
5. Audit Rights: Include when client requires rights to audit service provider's performance or compliance
6. Business Continuity: Include for critical services requiring disaster recovery and business continuity planning
7. Anti-Corruption: Include when dealing with public sector or high-risk jurisdictions
8. Non-Solicitation: Include to prevent poaching of staff between parties
9. Security Requirements: Include when services involve sensitive information or systems access
10. Exit Management: Include for complex services requiring detailed transition arrangements at termination
1. Schedule 1 - Service Description: Detailed technical specifications and scope of the services
2. Schedule 2 - Service Levels: Detailed performance metrics, measurement methods, and remedies
3. Schedule 3 - Charges: Detailed pricing structure, rates, and payment terms
4. Schedule 4 - Client Dependencies: Detailed list of client-provided resources, information, or assistance
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details
6. Schedule 6 - Contact Details: Key personnel and contact information for both parties
7. Schedule 7 - Change Control Procedure: Detailed process for requesting and implementing changes
8. Appendix A - Form of Change Order: Template for documenting agreed changes to services
9. Appendix B - Security Requirements: Detailed security protocols and requirements
10. Appendix C - Required Insurance Coverage: Specific insurance types and coverage levels required
Authors
Applicable Law
Business Day
Charges
Client
Client Materials
Confidential Information
Contract Year
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Personal Data
Processing
Representatives
Services
Service Levels
Service Provider
Service Provider Materials
Specifications
Term
Third Party
Working Hours
Change Request
Commencement Date
Commercially Reasonable Efforts
Dispute
Documentation
Emergency
Fees
GDPR
Indemnified Party
Losses
Notice
Project
Quality Standards
Renewal Period
Schedule
Service Credits
Service Location
Subcontractor
Term Sheet
Territory
VAT
Work Product
Recitals
Definitions
Scope of Services
Duration and Term
Payment and Invoicing
Service Provider Obligations
Client Obligations
Service Levels
Change Control
Personnel
Intellectual Property Rights
Confidentiality
Data Protection
Force Majeure
Liability and Indemnification
Insurance
Termination
Exit Management
Non-Solicitation
Anti-Corruption
Assignment and Subcontracting
Notices
Dispute Resolution
Governing Law and Jurisdiction
Entire Agreement
Severability
Third Party Rights
Waiver
Amendments
Compliance with Laws
Audit Rights
Business Continuity
Security Requirements
Record Keeping
Relationship of Parties
Publicity
Language
Counterparts
Information Technology
Professional Services
Management Consulting
Financial Services
Business Process Outsourcing
Healthcare Services
Engineering Services
Marketing and Advertising
Facilities Management
Education and Training
Research and Development
Telecommunications
Legal
Procurement
Operations
Commercial
Finance
Compliance
Risk Management
Service Delivery
Business Development
Sales
Account Management
Contract Administration
Legal Counsel
Contract Manager
Procurement Manager
Operations Director
Business Development Manager
Project Manager
Chief Operating Officer
Commercial Director
Compliance Officer
Risk Manager
Service Delivery Manager
Account Manager
Chief Financial Officer
General Counsel
Sales Director
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