Service Level Agreement Website Development Template for Belgium

1. Third-Party Integrations: Terms for integration with third-party services or APIs, used when the website requires external service connections

2. Security Requirements: Specific security standards and protocols, included for high-security websites or when handling sensitive data

3. Service Credits: Compensation mechanism for service level failures, used in larger commercial projects

4. Disaster Recovery: Recovery procedures and business continuity measures, important for business-critical websites

5. Training and Documentation: Terms for providing training and documentation to client staff, included when knowledge transfer is required

6. Post-Launch Support: Terms for ongoing maintenance and support after website launch, if included in the scope

7. Multi-Language Support: Requirements for multiple language versions, included for multilingual websites

8. E-commerce Functionality: Specific terms for online payment processing and e-commerce features, if applicable

1. Technical Specifications: Detailed technical requirements, functionalities, and design specifications

2. Service Level Metrics: Detailed performance indicators, measurement methods, and reporting requirements

3. Price Schedule: Detailed breakdown of fees, costs, and payment milestones

4. Project Plan: Detailed timeline, resource allocation, and delivery schedule

5. Testing Procedures: Detailed testing protocols, test cases, and acceptance criteria

6. Security Standards: Specific security requirements, protocols, and compliance standards

7. Change Request Template: Standard form for requesting and documenting changes

8. Contact Details: List of key contacts and escalation procedures

9. Data Processing Agreement: GDPR-compliant data processing terms and procedures