Document background
This document serves as a legally binding Guaranteed Uptime SLA under Belgian law, designed for organizations requiring assured service availability levels. It is particularly relevant when establishing or formalizing service delivery commitments between technology providers and their clients. The agreement specifies guaranteed uptime percentages, defines measurement methodologies, outlines compensation mechanisms for breaches, and establishes clear communication protocols. It incorporates requirements from both Belgian contract law and EU regulations, particularly those affecting digital service providers and consumer protection. This type of agreement is essential for services where continuous availability is critical for business operations and where specific performance metrics need to be contractually guaranteed.
