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Service Licence Agreement
"I need a Service License Agreement under Austrian law for a cloud-based software platform we're launching in March 2025, which will be provided to enterprise clients across the EU, with specific requirements for GDPR compliance and data center locations."
1. Parties: Identification and details of the contracting parties - licensor and licensee
2. Background: Context of the agreement and brief description of the services and license being granted
3. Definitions: Defined terms used throughout the agreement
4. License Grant: Scope, nature, and limitations of the license being granted
5. Service Description: Detailed description of services to be provided under the agreement
6. Term and Termination: Duration of the agreement and circumstances for termination
7. Fees and Payment: Payment terms, fee structure, and invoicing arrangements
8. Service Levels: Performance standards and metrics for service delivery
9. Support and Maintenance: Terms for ongoing support and maintenance services
10. Intellectual Property Rights: Ownership and protection of IP rights
11. Data Protection and Privacy: GDPR compliance and data handling obligations
12. Confidentiality: Protection of confidential information
13. Warranties and Representations: Guarantees provided by each party
14. Limitation of Liability: Scope and extent of liability limitations
15. General Provisions: Standard legal provisions including governing law, notices, and assignment
1. Change Management: Procedures for implementing changes to services or specifications - include when services are likely to evolve
2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical services
3. Security Requirements: Specific security standards and protocols - include for services involving sensitive data
4. Acceptance Testing: Procedures for testing and accepting deliverables - include for complex technical services
5. Third-Party Rights: Management of third-party dependencies and rights - include when third-party software/services are involved
6. Export Control: Export control compliance - include for international service provision
7. Source Code Escrow: Source code escrow arrangements - include for business-critical software
8. Training and Documentation: Terms for provision of training and documentation - include for complex services requiring user training
1. Service Specification: Detailed technical specifications of the licensed services
2. Service Level Agreement: Detailed service levels, metrics, and remedies
3. Fee Schedule: Detailed breakdown of fees, pricing, and payment terms
4. Support Services: Detailed support procedures and response times
5. Data Processing Agreement: GDPR-compliant data processing terms and procedures
6. Security Requirements: Detailed security protocols and standards
7. Acceptable Use Policy: Terms governing acceptable use of the licensed services
8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
Authors
Agreement
Authorized Users
Business Day
Commencement Date
Confidential Information
Contract Year
Data Protection Laws
Documentation
Effective Date
Fees
Force Majeure Event
GDPR
Initial Term
Intellectual Property Rights
License
Licensed Services
Maintenance Release
Material Breach
Normal Business Hours
Personal Data
Renewal Period
Service Credits
Service Levels
Service Period
Service Provider Materials
Services
Software
Specification
Support Services
System Requirements
Term
Territory
Third-Party Software
Updates
Upgrades
User Acceptance Testing
User Documentation
Virus
Working Hours
Service Provision
Payment Terms
Service Levels
Support and Maintenance
Intellectual Property Rights
Data Protection
Confidentiality
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Assignment
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Amendment
Access Rights
Security Requirements
Compliance
Audit Rights
Service Credits
Acceptable Use
Change Management
Business Continuity
Third Party Rights
Non-Solicitation
Insurance
Reporting
Exit Management
Information Technology
Software Development
Financial Services
Healthcare
Telecommunications
Professional Services
Manufacturing
Education
Media and Entertainment
Cloud Services
Consulting
Research and Development
Legal
Procurement
Information Technology
Compliance
Commercial
Sales
Operations
Risk Management
Service Delivery
Product Management
Business Development
Finance
Vendor Management
Legal Counsel
Contract Manager
Procurement Manager
IT Director
Chief Technology Officer
Commercial Director
Compliance Officer
Business Development Manager
Service Delivery Manager
Account Executive
Sales Director
Operations Manager
Risk Manager
Software Licensing Manager
Chief Information Officer
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