Marketing SLA Template for Austria

1. Social Media Management: Specific provisions for social media account management and performance metrics

2. Content Creation Services: Details of content creation processes, approval workflows, and quality standards

3. SEO Services: Specific SEO-related metrics and optimization services

4. Email Marketing: Email campaign management and performance metrics

5. Crisis Management: Procedures for handling marketing-related crises or emergencies

6. Agency Team Structure: Details of key personnel and team structure for larger engagements

7. Market Research Services: Provisions for market research and analysis services

8. Competitor Analysis: Terms for competitive analysis and monitoring services

9. International Marketing: Specific provisions for marketing in multiple jurisdictions

1. Schedule 1 - Service Level Specifications: Detailed breakdown of all service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed pricing structure and payment terms

3. Schedule 3 - Approved Marketing Channels: List of approved marketing channels and platforms

4. Schedule 4 - Brand Guidelines: Client's brand guidelines and requirements

5. Schedule 5 - Response Time Matrix: Detailed response times for different types of requests and situations

6. Schedule 6 - Reporting Templates: Standard templates for performance reporting

7. Schedule 7 - Key Personnel: Details of key team members and their responsibilities

8. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and procedures

9. Appendix B - Security Requirements: IT and data security requirements and protocols